Senior Project Director - Helena, United States - HealthEdge Software Inc

Description

Overview

Overview:

The Senior Project Director is a key role on our Professional Services team which is responsible for working cross-functionally to build and manage implementation projects. In this role, you will build and develop a highly skilled team of Project Managers and Project Directors who can successfully deliver HealthEdge solutions to our customers. We are looking for a strong leader with proven management experience who can coach, mentor and provide growth opportunities for the team. In addition, you will provide support to the entire Professional Services organization by overseeing development of best practices, processes, and accelerators with the goal of streamlining implementations, reducing project cost, and eliminating waste. Experience working as a project manager implementing enterprise software applications for the healthcare industry is required.

About Global Professional Services:

Our Global Professional Services team supports customer-funded service delivery initiatives separate from standard SaaS license support activities. Examples include customer implementations, business expansion, and optimization initiatives.

What you will do:

• Hire, manage, grow and develop Project Managers and Project Directors.
• As a leader in the organization, provide mentorship and growth opportunities for your staff.
• Review current demand for Project Managers with the Resource Manager and identify hiring needs.
• Manage the development & maintenance of key artifacts to ensure they sync with HealthEdge Project Methodology including estimate templates, SOWs, project plan templates, and Open Air tasks.
• Maintain a prioritized backlog of "accelerators" to be investigated, documented and created or improved. Accelerators may include standardized processes, standard configurations, reusable code or tools that will reduce the time, cost, and risk of implementations.
• Work with Finance and Operations to estimate the costs and efficiency gains of the proposed accelerators and create cost/benefit analyses to drive prioritization of proposed changes. Analyze market and pipeline data to recommend where accelerator investments are most needed.
• Lead cross-functional initiatives to create, document and improve accelerators by:
• Establishing baselines for existing processes from historical data
• Working with line managers and the Resource Manager to allocate time needed from subject matter experts
• Facilitating cross-functional sessions to design accelerators and setting measurable targets for improvement
• Managing a cross-functional team to ensure processes are documented and reusable artifacts and libraries are created so they can be accessed easily by the team. This may include process maps, design and requirements documents, ROI models, internal and customer-facing presentation materials, and other documents as required
• Training and communicating new processes to new and existing team members, including Professional Services, Account Management, Sales and DevOps
• Gathering feedback for continuous improvement by creating and tracking metrics and driving lessons learned meetings. Reporting on outcomes cross-functionally and feeding recommended improvements into the backlog for prioritization
• Regularly reporting on progress and pipeline of all accelerator development across HealthEdge.
• Developing reporting framework and KPI's to track effectiveness of accelerators
• Maintaining progress against investment/accelerator plan timeframe and budget
• Perform all job functions consistent with HealthEdge policies and procedures, including those which govern handling PHI and PII

What you bring:

• Experience working as a project manager implementing enterprise software applications for the healthcare industry is required
• Experience working within the healthcare domain on the payer side is required
• Prior HealthEdge implementation experience is strongly preferred
• Demonstrated management experience specifically with growing, coaching, mentoring and developing team members
• Strong knowledge of customer, industry business practices, and value offerings
• Demonstrable ability to establish and enforce effective PMO strategies, methodologies and processes
• Experience with implementation accelerators
• Prior experience playing key role in PMO organization
• Proficiency in Agile Development Methodology
• Excellent analytical and verbal communication skills
• Excellent writing skills
• Demonstrated leadership skills
• Bachelor's degree in Computer Science or a related field, or equivalent education/experience
• PMP certification preferred
• The ability to travel 50% to customer sites across the US as needed.

HealthEdge commits to building an environment and culture that supports the diverse representation of our teams. We aspire to have an inclusive workplace. We aspire to be a place where all employees have the opportunity to belong, make an impact and deliver excellent software and services to our customers.

Geographic Responsibility: While HealthEdge is located in Burlington, MA you may live anywhere in the US

Type of Employment: Full-time, permanent

FLSA Classification (USA Only): Exempt

Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

• The employee is occasionally required to move around the office. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Work across multiple time zones in a hybrid or remote work environment.
• Long periods of time sitting and/or standing in front of a computer using video technology.
• May require travel dependent on company needs.

The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. HealthEdge reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position in compliance with the Americans with Disabilities Act of 1990. Candidates may be required to go through a pre-employment criminal background check.

HealthEdge is an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women, veterans and persons with disabilities.

#LI-Remote

Job Locations US-Remote

ID

Category Professional Services

Position Type Full-Time

HealthEdge provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.