Bartender - Hornblower Cruises & Events Philadelphia - Statue Cruises
Description
** Bartender - Hornblower Cruises & Events Philadelphia**
**Job Category****:** Food & Beverage HCE **Requisition Number****:** BARTE02131 Showing 1 location **Job Details**
**Description**
Inspired by our commitment to excellence, the service team at our Company* creates unforgettable memories for our guests. The successful Bartender mixes high-quality beverages, provides prompt and consistent service at guest and service bars, is hospitable and cordial to guests and coworkers, acts safely and responsibly, and is knowledgeable about the vessel and the skyline.
***Essential Functions:***
Provide exceptional hospitality to guests and coworkers as prescribed in Our Service System (OSS)
Accurately follow recipes for all beverages; must have thorough knowledge of all beverage offerings and prices
Provide prompt and consistent bar service to guests and servers throughout the cruise
Set up and break down bar - stock and restock bar according to prescribed par specifications; clean bar thoroughly in accordance with standard operating procedures
Maintain the cleanliness and safety of the bar and all common areas and service stations; clean glasses, utensils, bar equipment, bar tops, refrigerators, and all other equipment and work areas
Accurately charge guests for onboard purchases; enter order into the point of sale system, collect payment and return all change
Provide information to guests including beverage and food menu descriptions, entertainment options, cruise route and points of interest
***Additional Responsibilities:***
Be prepared to begin work at scheduled time
Maintain uniform and personal grooming in compliance with appearance standards
Other duties as assigned by the manager or supervisor on duty
***Accountabilities:***
The successful Bartender will personally contribute to the unforgettable guest experience, be favorably viewed by supervisors and peers, and be swift and efficient in the execution of their assigned duties. Performance will be measured by evaluation of drink ticket times, guest and mystery shopper satisfaction surveys, departmental tests, and management evaluation.
***Job Specifications / qualifications:***
High School Diploma (or GED or High School Equivalence Certificate) required
At least one (1) year of previous bartending experience required
Energetic and enthusiastic personality essential
Must be able to effectively understand and convey written and verbal information to guests and coworkers
Must have comprehensive knowledge of beverage recipes
Basic computer skills are required
Must possess a service orientation actively looking for ways to help others
Will work for extended periods of time without sitting
Required to lift heavy items such as liquor boxes and ice bins up and down stairs
Responsible for bar till; proper cash handling is required
Will be required to be available for work on all major holidays
Must meet state age requirements
The RESPECT Service System embodies Hornblower Groups mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.
Hornblower is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additional, Hornblower participates in the E-Verify program in certain locations.
Pursuant to applicable State and local laws, including but not limited to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
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