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    Service Delivery Engineer - Lexington, United States - 46 Solutions

    46 Solutions
    46 Solutions Lexington, United States

    3 weeks ago

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    Description


    For over seven decades investor-owned utilities, municipalities, cooperatives, and others have entrusted their electrical construction and maintenance needs to Davis H.

    Elliot Company, Inc. (Elliot).

    Elliot is a full-service electrical contractor specializing in overhead and underground distribution, transmission, substations, lighting, traffic signaling, utility locating, and industrial/commercial services.

    46Solutions is a division of Davis H. Elliot Company, specializing in IT services, consulting, Cyber Security, and Audio / Video integration services.


    46Solutions is seeking the following:
    Job Description
    We are looking for a Service Delivery Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs.

    Service Delivery Engineer responsibilities include resolving network issues, configuring operating systems, and using remote desktop connections to provide immediate support.

    You will use email to give clients quick answers to simple IT issues.

    For more complex problems that require nuanced instruction, you will contact clients via phone and/or provide clear, written instructions and technical manuals.

    To be qualified for this role, you should hold a degree in a relevant field, like Computer Science, IT, or Software Engineering.

    Microsoft, Cisco, Linux, or similar certification is a plus.

    If you're naturally a helper, enjoy assisting people with computer issues, and are able to explain technical details simply, we'd like to meet you.

    Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems.
    Some job duties include (but are not limited to):
    Research and identify solutions to software and hardware issues
    Diagnose and troubleshoot technical issues, including account setup and network configuration
    Ask customers targeted questions to quickly understand the root of the problem
    Track computer system issues through to resolution, within agreed time limits
    Talk clients through a series of actions, either via phone, email, or chat, until they've solved a technical issue
    Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
    Provide prompt and accurate feedback to customers
    Refer to internal database or external resources to provide accurate tech solutions
    Ensure all issues are properly logged
    Prioritize and manage several open issues at one time
    Follow up with clients to ensure their IT systems are fully functional after troubleshooting
    Prepare accurate and timely reports
    Document technical knowledge in the form of notes and manuals
    Maintain jovial relationships with clients
    Other duties as assigned
    Occasional after-hour response from home or return to office (nights and weekends) is also required. Employee will need to be within a reasonable distance to the Lexington office.
    Qualifications
    Aptitude and Appetite to excel as a long-term member of our team
    Effective communication skills via phone and email
    Desire to grow and learn new skills and technologies
    Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
    Hands-on experience with Windows/Linux/Mac OS environments
    Good understanding of computer systems, mobile devices, and other tech products
    Ability to diagnose and troubleshoot basic technical issues
    Familiarity with remote desktop applications and help desk software
    Ability to provide step-by-step technical help, both written and verbal
    Industry certifications are a plus
    Associate or Bachelor's Degree a plus
    Must be able to pass criminal background check and drug screening
    46Solutions continues to grow its share in the Kentucky market. Our professional approach to providing Enterprise-level IT services to small businesses in Lexington continues to receive a huge response. We believe in growth opportunities, continuing education, a team approach, and Servant Leadership.

    Some of the benefits we offer our team include:

    Short-Term Disability and Long-Term Disability Insurance
    Company Paid Life Insurance w/ additional Voluntary Life Insurance
    401K w/ company match
    Employee Stock Ownership Program
    Paid Vacation
    Equal Opportunity Employer, including disabled and veterans.
    #J-18808-Ljbffr
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