Health Care Representative Center Call Agent - Denver, CO

Only for registered members Denver, CO, United States

1 month ago

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Job Summary:

This is an entry-level position providing first contact resolution skills solving members problems resolving billing issues answering complex benefit questions helping members find providers using person-centered principles.
The ideal candidate will have extremely reliable predictable attendance ability to sit in front of a PC/monitor fielding phone chat emails using multiple systems extended periods time having exceptional listening questioning troubleshooting skills strong typing skills strong reasoning skills provide excellent customer service simplify complex concepts issues excellent written verbal communication skills navigate complex benefits programs IT systems strong time management multitasking self-motivation ethical self-management.
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