- Champion Platelet Conversion: Use targeted outreach strategies and insightful educational materials to convert known donors into platelet donors. Leverage your soft sales skills to make a connection with donors, emphasizing the science based, patient based and donation specific data behind this critical procedure. May also attend local blood drives to assist with donor conversion.
- Possess a deep understanding of varying donor eligibility guidelines and utilize provided resource(s) to effectively educate donors to minimize on-site deferrals.
- Drive Results: Maintain minimum daily production thresholds for calls and appointments to meet platelet collection goals and contribute to the team's success.
- Ability to manage data via scheduling, canceling, and rescheduling appointments on the donor relationship management software. Accurately track and update donor information, including but not limited to call outcomes, donor suitability requests and record post-donation details, ensuring data integrity and supporting department operations. Will utilize multiple CRM's as part of the day to day job function.
- Focus on action: Constantly innovating to optimize the platelet donor experience. Acts as a bridge between donors and leadership, ensuring critical concerns are heard and acted upon. Provides proactive feedback and suggestions regarding donor incentive, schedules, operations, etc.
- Communication is Key: Speak respectfully and professionally with donors, building trust, fostering commitment, and providing world class service on each interaction.
- Proactive Problem Solver: Maintain consistent communication with team leaders, while continuously identifying process improvement opportunities and take a proactive approach to find alternative solutions. Escalate critical technical issues with clear details and relevant evidence to ensure timely resolution.
- Multitasking Master: Actively handle inbound calls from donors and the main automated attendant, promptly addressing questions/inquiries, while directing calls for business partners appropriately. Assist donors via inbound text and e-mail, as assigned, while ensuring departmental service level agreements are met or exceeded.
- Engagement & Incentives: Participate in campaigns, events, and incentive programs to boost donor response and cultivate a positive atmosphere.
- Flexibility is Key: Ability to navigate changing priorities with focus and adaptability.
- High school diploma or equivalent.
- 3 years' demonstrated work experience in a high-volume customer service center and/or upselling sales driven environment.
- Working knowledge of computers and associated software.
- Read and interpret medical, technical, regulatory, and quality procedures.
- Advanced knowledge/understanding of multiple computer desktop applications, computer software systems and telephone systems, which may vary within the enterprise.
- Understanding of Key Performance Metrics (KPI's) and their relation to the department's goals and mission.
- Intermediate working knowledge of Microsoft Office and Outlook.
- Effective written and oral communication skills, with strong ability to articulate complex information clearly and persuasively.
- Strong data analysis and problem-solving skills.
- Attention to detail and organizational skills.
- Accurate in transcription of numbers, add, basic math skills.
- Goal-driven and results-oriented, meeting and exceeding donor recruitment targets.
- Resolve problems and customer concerns.
- Ability to quickly adapt workflow based on business needs.
- Maintain composure under pressure.
- Work in a team environment or independently.
- Basic troubleshooting skills.
- Ability to identify and communicate trends.
- Commitment to providing a world class donor experience.
- Ability to attend 4 week training onsite
- Ability to be present at the office 1 day each month after completting training.
-
Director, Operations
1 week ago
020 Travelers Indemnity Co Saint Paul, United States Full timeWho Are We? · Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a cultu ...
-
Director, Actuarial
2 weeks ago
020 Travelers Indemnity Co Saint Paul, United States Full timeWho Are We? · Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a cultu ...
-
Architect (Business Rules)
6 days ago
020 Travelers Indemnity Co Saint Paul, United States Full timeWho Are We? · Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a cultu ...
-
Architect - Cloud (Bond & Specialty Surety Team)
2 weeks ago
020 Travelers Indemnity Co Saint Paul, United States Full timeWho Are We? · Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a cultu ...
-
020 Travelers Indemnity Co Saint Paul, United States Full timeWho Are We? · Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a cultu ...
-
Store Manager
1 week ago
Papa Murphy's West Saint Paul, United States Full timeGreat Hours · Store Manager: · "You are applying for work with Parrish Enterprises, Inc. or Parrish Limited Partnership, a franchisee of Papa Murphy's, not Papa Murphy's International, Inc., or any of its affiliates. If hired, the franchisee will be your only employer. Franchise ...
-
020 Travelers Indemnity Co Saint Paul, United States Full timeWho Are We? · Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a cultu ...
-
Data Engineer I
1 week ago
020 Travelers Indemnity Co Saint Paul, United States Full timeWho Are We? · Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a cultu ...
-
Deputy Director of Human Resources
2 days ago
Ramsey County MN Saint Paul, United StatesRamsey County Human Resources department is recruiting a Deputy Director of Human Resources to lead, supervise and manage the HR functions in the Human Resource Enterprise division. This position will serve as a senior member of the HR leadership tea Director, Human Resource, Dep ...
-
Payroll Associate
2 days ago
Techlink Systems Saint Paul, United StatesJob Description · Job DescriptionJob Title: Payroll Associate · Client: ABBOTT Labs · Location: St. Paul, MN (Onsite) · Contract Duration: Contract until 09/10/2024 (potential contract extension / contract to hire) · Work Hours: Monday to Friday (8am - 4:30pm) · Salary: $22.85/ho ...
-
Payroll Clerk
3 weeks ago
Techlink Systems Saint Paul, United StatesJob Description · Job DescriptionJob Title: Associate Payroll · Location: St. Paul, MN, Onsite) · Work Hours: 8:00 AM - 4:30 PM; M-F · Benefits: Medical Insurance, Dental Insurance, Vision Insurance, 401K · Pay rate: W-2 · Primary Responsibilities: · Provide customer service by ...
-
Systems Engineer
6 days ago
Meta Saint Paul, United States Paid WorkSummary: · Meta Platforms, Inc. (Meta), formerly known as Facebook Inc., builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps and services like Messenger, Instagram, and Whats ...
-
Liquor Clerk
1 week ago
Jerry's Food Saint Paul, United StatesLocation: Cub Liquor - Sun Ray · Reports to: Liquor Store Manager · Classification: Part Time Non-Union · Rate of Pay: Up to $16.00 · Hours: Sunday - Saturday, varied hours · GROW with Jerry's · Gain new lifelong skills in customer service · Enjoy a Rewarding work environment wit ...
-
Administrative Assistant IV
2 days ago
Select Source International Saint Paul, United StatesJob Description · Job DescriptionIn this role, you will be providing general support to our Woodridge site staff and leadership by coordinating, planning, and organizing site events and corporate initiatives and providing operational support as listed in primary responsibilities. ...
-
Contracts Specialist
1 week ago
Tkda Saint Paul, United StatesOur employee-owned and integrated team of multi-disciplined professionals is seeking a contracts professional with experience administering professional services agreements and procurement systems.As a member of our team, you will work alongside the Chief Legal Officer and other ...
-
Strategic Account Manager
2 weeks ago
Red Hat Saint Paul, United States Paid WorkWe are seeking an individual with at least eight years of sales experience to lead the U.S. Bank sales team by serving as the strategic account manager. The appropriate candidate will have an existing understanding of Red Hat's complete portfolio and the important ecosystem partn ...
-
Administrative Assistant IV
2 days ago
Select Source International Saint Paul, United StatesJob Description · Job DescriptionBelow are the complete Job details for your review : · Here is the Position Detail's:- · Job Title: Administrative Assistant IV · Location: St. Paul, MN 55117 USA · Shift: 08:00 AM – 05:00 PM · Duration: 06 Months Contract (With Possible Extension ...
-
Insurance Account Representative
2 weeks ago
Mike Hoffman - State Farm Agent Saint Paul, United StatesJob Description · Job DescriptionPosition Overview · Do you have aspirations to run your own business? If so, this may be an amazing career for you. As a member of our agency team, you have an opportunity to experience first-hand what it takes to be a State Farm Agent. You will b ...
-
Deputy Director of Human Resources
1 week ago
Ramsey County (MN) Saint Paul, United StatesBasic Function · Ramsey County Human Resources department is recruiting a Deputy Director of Human Resources to lead, supervise and manage the HR functions in the Human Resource Enterprise division. This position will serve as a senior member of the HR leadership team, reporting ...
-
Sr Software Development Engineer
1 week ago
Ecolab Saint Paul, United StatesEcolab is looking for an experienced Sr Software Development Engineer who will be responsible for the efficient operation, health, and hygiene of the Enterprise Data Office . The Sr Software Development Engineer will be hands-on in developing solutions and working closely with ar ...
Contact Center Associate/Apheresis Tele-Recruiter, Enterprise - St. Paul, United States - Innovative Blood Resources
Description
Contact Center Associate/Apheresis Tele-Recruiter, Enterprise
Job Locations
US-MN-St. Paul
ID
Category
Hidden
Work Location Type
Remote
Type
Regular Full-Time
Overview
Memorial Blood Centers (MBC.ORG), a division of Innovative Blood Resources ), has been saving and sustaining lives since 1948. We supply blood and blood components, state-of-the-art laboratory services, and biomedical expertise to area healthcare partners, national blood centers, biotechnology companies, research institutions, and international clients. Operating 10 donor centers and conducting hundreds of blood drives each month, we are proud to be an independent nonprofit that supplies over 30 area hospitals and more than a dozen air ambulances with life-saving blood-from our community, for our community.
Responsibilities
This position recruits, prescreens, and schedules apheresis/platelet donors via various telecommunications channels, provides information, addresses queries, and encourages apheresis/platelet donation to ensure platelet products supply, meeting current and future needs of the clients served.
Candidates must be able to report into one of the following NYBCe locations: Providence Rhode Island; Newark Delaware; St. Paul Minneapolis; Lincoln, Nebraska.
- Engage and Recruit: Make calls, text, and email current donors, across all divisions, to build relationships, educate them about apheresis/platelet donation., and schedule future appointments effectively while ensuring focus days are properly utilized to ensure inventory and hospital demand are able to be met.
Qualifications
Education:
Related Experience
Knowledge:
Skill:
Abilities:
Innovative Blood Resources is an equal employment/affirmative action employer and does not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, marital/or parental status, age, national origin, citizenship, disability, veterans status, or any other classification protected by applicable Federal, State, or Municipal Law. If you require assistance or accommodations completing our application process, please contact our human resource department at , Monday thru Friday 10-4. We are unable to return phone calls related to checking on the status of job applications successfully submitted electronically.
