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Caesars Entertainment Las Vegas, United States Full timeJob Description · JOB SUMMARY: · The primary responsibility of the Beverage Server/Cocktails is to ensure complete customer satisfaction by serving and providing beverages to our guests to ensure an enjoyable stay. · ESSENTIAL JOB FUNCTIONS: Greets and welcomes all guests in a ...
Cocktail Server - Las Vegas, United States - Sands
Description
**Cocktail Server**
**Apply for Job**
**Location:** Las Vegas, Nevada, US The primary responsibility of the Cocktail Server is to for provide all Hotel/Casino guests with unmatched guest service in every interaction.
All duties are to be performed in accordance with departmental and The Venetian Resorts policies, practices, and procedures.
****Essential Duties & Responsibilities:****
Efficiently and accurately takes and delivers orders, possess excellent interpersonal service skills with a friendly and professional demeanor, manages multiple tasks and remain calm in very high paced and stressful environment and works well under pressure.
Interacts with guests while taking drink orders; to include up-selling and delivering high quality drink orders to the guests in a timely manner.
Must be familiar with both semi and modified beverage club service.
Maintains assigned areas by keeping them clean and free of debris and tracks guests while they move about the Casino floor.
Handles cash and credit transactions associated with beverage sales, accurately and efficiently; provides appropriate change to the guests.
Knowledge and terminology of beer, wine, and spirits.
Must be familiar with domestic and imported beers, different types of wine, brand name spirits, and garnishments.
Provides accurate directions and information for guest inquires and is knowledgeable about all aspects of The Venetian and The Palazzo; to include services, features, attractions, promotions and special events.
Provide a service or assistance to meet the needs of a guest, client or customer.
Provides unmatched service to guests at all times. Proactively seeks guest service opportunities.
Safety is an essential function of this job.
Consistent and regular attendance is an essential function of this job.
Performs other related duties as assigned.
****Additional Duties & Responsibilities:****
**Company Standards of Conduct**
All Venetian Resort Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Companys standards, work requirements and rules of conduct.
****Additional Duties & Responsibilities:****
****Additional Duties & Responsibilities:****
****Minimum Qualifications:****
21+ years of age
Proof of authorization/eligibility to work in the United States
High school Diploma or equivalent.
Ability to communicate clearly and effectively in English, both in spoken and written form.
Must be able to obtain and maintain an Alcohol Awareness (TAM) card and Food handler's card (Health card) and any other certification or license, as required by law or policy.
Minimum one (1) year cocktail service experience in a high volume cash handling setting required.
Must possess superior customer service skills.
Previous experience at a pool or nightclub preferred.
Must possess brand and/or recipe knowledge and be familiar with customer ordering practices for beers, wines and spirits.
Must possess knowledge of attractions/restaurants in the Las Vegas area and provided by The Venetian and The Palazzo.
Must have the ability to speak and to listen in a public forum, basic math skills are required, and ability to handle cash and accurately make change.
Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience.
Must be able to work varied shifts, including nights, weekends and holidays.
****Physical Requirements:****
Must be able to:
Lift or carry a minimum of 25 pounds, unassisted, in the performance of specific tasks assigned.
Physically access all areas of the property and drive areas with or without a reasonable accommodation.
Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.
Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts.
Ability for prolonged periods of time to walk, stand, stretch, bend and kneel.
Work in a fast-paced and busy environment.
Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke.
Must be able to touch and handle supplies in a safe and non-hazardous manner, maintaining proper hygiene, cleanliness, and disposal methods.
