Senior Help Desk - Madison, United States - Talent Groups

    Talent Groups
    Talent Groups Madison, United States

    2 weeks ago

    Default job background
    Technology / Internet
    Description

    Job Role: Senior Help Desk

    Location: Madison, Wisconsin 53703.

    (Onsite or Hybrid or Remote): Hybrid (2 day onsite & 3 days remote)

    (Relocation Allowed or Relocation not Allowed): Relocation not Allowed

    Contract Duration: 6+ months with possible extension.

    Top Skills & Years of Experience: (minimum 2-3 years)

    • Windows 11
    • Microsoft O365
    • InTune
    • Apple and Android mobile phone support

    Nice to Have:

    • Cherwell
    • Scripting and automation
    • Microsoft Teams/inTune
    • Lead a team of contract support personnel specializing in troubleshooting Microsoft M365, Teams, and IT issues.
    • Identify and implement improvements to policies and procedures for issue identification, documentation, distribution, and resolution.
    • Ensure maximum efficiency in issue resolution, minimizing downtime for end users.
    • Evaluate new information systems products or services and recommend changes to enhance user experience.
    • Possess at least 3 years of experience in the field, demonstrating familiarity with industry concepts, practices, and procedures.
    • Exercise extensive experience and judgment to plan and achieve team goals.
    • Independently perform a variety of tasks, showcasing creativity and strategic thinking to drive success.