bert ogden fiesta chevrolet edinburg - Edinburg, United States - Bert Ogden Auto Group

    Bert Ogden Auto Group
    Bert Ogden Auto Group Edinburg, United States

    1 month ago

    Default job background
    Description
    Job Type

    Full-time

    Description


    BERT OGDEN FIESTA CHEVROLET

    SERVICE ADVISOR

    Service Advisor Responsibilities


    • Answer Phone Calls, Emails and Drive In's to address any customer concern with the highest level of response and attention
    • Return missed phone calls, emails, from customers
    • Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention
    • Accurately record issues and data into Dealer Management System. Attention to detail critical
    • Conduct Transactions w/ system; walk customer through correction and provide summary
    • Communicate estimated completion time, regular updates and follow through on each customer vehicle
    • Coordinate the detail of every vehicle prior to delivery
    • Coordinate the delivery time or pick up with each customer
    • Follow up with Customer on services provided; ensure they are satisfied with the work performed
    • Performs other duties as requested
    Requirements


    Requirements


    • Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles
    • Experience in operational use and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment
    • Understanding of basic automotive techniques related to repair and servicing of automobiles
    • Ability to follow oral and written instructions with attention to detail
    • Willingness to learn new and innovative automotive technologies
    • Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public
    • Perform detailed daily record keeping and reporting
    • Effectively handle multiple priorities, organize workload, and meet deadlines
    • Work in a team-based environment and achieve common goal
    • Dealer Management System(s), Outlook, and MS Office

    QUALIFICATIONS

    Must have and maintain a valid driver's license and an acceptable and safe driving record.

    Must be 21 years old or older.

    Must be able to pass a drug test screening.

    Must be able to pass a background screening check.

    BERT OGDEN IS AN EQUAL OPPORTUNITY EMPLOYER