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OKTA Engineer - Las Vegas, United States - Wipro
Description
Title: OKTA Engineer / Analyst
Location: Las Vegas NV
Duration: Full Time
Responsibilities
Technical Support:
o Handle escalated customer inquiries related to CIAM, including authentication, authorization, and user registration.
o Investigate and resolve complex technical issues promptly.
o Collaborate with L1 / L2 support and engineering teams to ensure timely resolution.
o Hands-on design, implementation, configuration, integration, and deployment experience with CIAM tools like OKTA, Ping etc.
o Well versed with all the various CIAM components and modules.
o Experience in the design and implementation of CIAM custom connectors.
o Web Services (both Soap Based as well as Restful).
Platform Expertise:
o Develop in-depth knowledge of Auth0 and Okta CIAM platforms.
o Assist customers with configuration, integration, and customization.
Incident Management:
o Monitor and manage incidents, adhering to SLAs.
o Document troubleshooting steps and resolutions.
Customer Communication:
o Communicate effectively with customers, providing clear and concise instructions.
o Escalate critical issues to L3 support or engineering teams.
Note:
Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law.
