Spare Parts Director, Field Services, North America - North Canton, United States - Diebold Nixdorf

Description

Job Description

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.

As Spare Parts Director, Field Services, North America, you provide leadership and management of Supply / Demand / Inventory management teams. You build and maintain positive working relationships with your internal and external stakeholders including Field Service Operations, Warehousing, Product Management, Repair / Refurb and Procurement. Your team is the backbone of ensuring we have the right parts in the field for use by our service engineers, and at the same time ensuring we have optimized inventory in the field (vans and local stocking locations) and in our main warehouses.

Your focus on spare parts availability, inventory, supply management and replenishment will ensure we run an effective field operation, meeting service levels and minimizing customer penalties, but also optimizing our working capital. Success in the position requires a strong supply chain mind set and experience of working in supporting field services in a large and matrixed corporation. There will be opportunity for the candidate to develop further in other areas of operations.

Responsibilities

• Responsible for the North America field spares inventory and spares parts availability
• Manage central and dispersed teams of staff across demand, supply and inventory management, providing field spares in North America to over 1,000 field technicians. This also includes order management for field replenishment
• Review existing processes and develop short / medium term changes to processes to drive performance improvement.
• Drive major improvement in increased parts availability and ensuring we get the maximum value from the investment we make in inventory
• Consolidate supply planning requirements from neighboring regions of Brazil and Latam, interfacing with their local spare parts planning teams
• Establish key performance metrics and regularly assess the performance of the North America spare parts management.

Qualifications

• A strong knowledge and demonstrated experience of managing spares parts inventory and supply planning for a large-scale Field Services operation across North America.
• Minimum 10 years' experience in spares parts management, including working in a business with mature spares supply and inventory processes.
• Experience in a high SKU count spares part business, ideally more than 10,000 SKU's.
• Experience in leading inventory management, supply planning and demand forecasting teams along with their processes, as well as delivering transformation improvements in performance.
• Experience of controlling inventory and replenishment principles to a large number of local field stocking points, in support of field technicians
• Has owned inventory targets as well as spare parts availability metrics.
• Familiar with rationalizing field and warehouse carried stock (cleaning the house)
• Comfortable with an environment where service level is important, measured in hours rather than days, and where in some instances customer penalties are seen if service is not met.
• Ability to deliver on improving availability of parts to our field technicians, but also at the same time reducing / optimizing stock held across the field network.
• Experience of building appropriate demand forecasts that comprehends customer service levels, historical usage, as well as changes in make up our fleet of equipment in the field
• Proven ability to grow and develop high performance teams.
• Strong relationship management skills required to build trusting relationships with cross functional and regional / field stakeholders. Use these relationships to support and challenge these stakeholders.
• Strong analytical and conceptual skills
• Bachelor's degree level or equivalent by experience.
• Leadership skills with a proven track record to convince others through written and spoken communications. Able to deal with resistance.

Preferred Qualifications

• Supply planning with an element of refurbishment of field returned faulty parts.
• Managing outbound freight costs (parcel), balancing re-order points / replenishment volumes with freight cost and carried inventory levels.
• Managing supplier delivery

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About Us

Why should you join Diebold Nixdorf?

Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.

-Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.

** To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes**

We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found here -