Manager Reg Parts Svc - Palo Alto - Ford

    Ford
    Ford Palo Alto

    1 week ago

    Description

    In this position... The focus of this position is to lead the San Francisco Regional team in working with our Ford Dealers to achieve and grow sales & market share, parts & service revenue and accelerate the brand differentiating retail customer experiences while developing the team to become future leaders of Ford Motor Company.

    Responsibilities


    What you'll do...

    Deliver Ford Monthly Regional Sales and Share objectives

    Deliver Focus Audience objectives

    Lead inventory reframing initiatives that deliver faster turn rates and sustainable lower inventory levels

    Develop Quarterly/Monthly Regional Marketing Plan utilizing tactical C&I funds

    Successful Execution of Go-to-Market Strategy

    Parts & Service Operations


    Deliver Customer Service Revenue Objectives (Retail and Wholesale Collision & Mechanical Sales)

    Increase Service Capacity across the dealer network

    Increase Technician count and support tech recruiting

    Focus on the customer via safety recall completions rates and reduction in days to resolve Vehicle Off Road Cases

    Market Representation/ Distribution


    Target Dealers -Improve Sales & Registration Expectancy, Improve Service Capacity & Retention

    Achieve Facility actions and Increase total Diversity Count

    Lead the development of a Best In Class Customer Experience:


    Deliver Key Retail Experience goals – Mobile Service, Pick Up & Delivery, Online Service Reservations, Vehicle Health Management, eCommerce and Owner Loyalty

    Deliver Ford Pass Rewards Member enrollments at the time of vehicle sales and for service customers

    Connect Activations (Modem) - goal toward 100% connected vehicles

    Leverage OneCX platform to identify dealer process opportunities for improving their customer experiences

    Marketing


    Lead monthly FDAF meetings and Tier II strategy

    Participate in various dealer meetings: Ready 4 Retail, Dealer Launch Meetings, Grass Roots, etc.

    Support the execution of Tier I/II/III strategy and alignment

    Support the execution of Digital initiatives (internet leads, close rates and digital marketing)

    Qualifications


    You'll have...

    Retail Marketing C&I experience preferred

    Years of experience in Marketing, Sales, and Service

    Extensive Dealer contact and operations experience

    Multiple years of knowledge and understanding of dealership operations, market representation

    Management level and supervisory experience

    Excellent Dealer Relations and Communication skills

    You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply

    As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:

    Immediate medical, dental, vision and prescription drug coverage

    Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more

    Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more

    Vehicle discount program for employees and family members and management leases

    Established and active employee resource groups

    Paid time off for individual and team community service

    A generous schedule of paid holidays, including the week between Christmas and New Year's Day

    Paid time off and the option to purchase additional vacation time.

    This position is a leadership level 5.

    For more information on salary and benefits, click here:

    Visa sponsorship is not available for this position.

    Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

    We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call

    Onsite work of up to four days per week may be required for candidates within commuting distance of a Ford hub location. #LI-Hybrid #LI-LB1

    Job Info

    • Job Identification 56696
    • Job Category Marketing & Sales
    • Posting Date 01/22/2026, 07:11 PM
    • Job Schedule Full time
    • Locations 3251 Hillview Ave, Palo Alto, CA, 94304, US (On-site)
    • Preferred Degree Bachelor of Business Administration

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