- Full-time employment, 37.5 hours/week.
- Work hours are 8:30 AM to 4:30 PM, Monday - Friday, with a 30-minute lunch.
- Salary: In some cases, the starting salary may be non-negotiable.
- You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
- One year of public contact work, which involved obtaining or providing information; or
- Any equivalent of experience and training.
- You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
- Hiring preference for this vacancy may be given to candidates who live within Clinton, Columbia, Dauphin, Lycoming, Montour, Northumberland, Schuylkill, Snyder, and Union counties. If no eligible candidates who live within these counties apply for this position, candidates who reside in other counties may be considered.
- You must be able to perform essential job functions.
- Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
- If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
- Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
- Failure to comply with the above application requirements may eliminate you from consideration for this position.
- Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to and click the Veterans' Preference tab or contact us at ra-cs-Telecommunications Relay Service (TRS): 711 (hearing and speech disabilities or other individuals).
- Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
- Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
- Your score is valid for this specific posting only.
- You must provide complete and accurate information or: your score may be lower than deserved.
- Yes
- No
- 1 or more years
- Less than 1 year
- No
- 30 or more credits
- Less than 30 credits
- No
- Yes
- A. I have experience REVIEWING DATA FOR ACCURACY and entering, downloading, and uploading data into databases and spreadsheets to maintain a record-keeping system.
- B. I have experience entering, downloading, and uploading data into databases and spreadsheets to maintain a record-keeping system.
- C. I have successfully completed college-level coursework or training related to introduction to computers, databases, or spreadsheets or computer science.
- D. I have NO experience or education related to this work behavior.
- The name(s) of the employer(s) where you gained this experience
- The actual duties you performed related to reviewing data for accuracy, entering, downloading, and uploading data into databases and spreadsheets
- The software you used to enter, download, and upload data
- College/University/Training Source
- Course Title
- Credits/Clock Hours
- A. I have experience completing intake forms which included obtaining demographic information and reason for intake for individuals via telephone AND in-person office visits.
- B. I have experience completing intake forms which included obtaining demographic information and reason for intake for individuals via telephone.
- C. I have experience gathering information from customers in a customer service setting.
- D. I have NO experience related to this work behavior.
- The name(s) of the employer(s) where you gained this experience
- The actual duties you performed related to completing intake forms with customers in-person or via telephone
- The actual duties you performed related to gathering information from customers in a customer service setting
- A. I have experience providing explanations of community services to interested parties, determining if requested services are available, AND making arrangements for individuals to receive appropriate services and supports as needed.
- B. I have experience providing explanations of community services to interested parties and determining if requested services are available.
- C. I have experience providing information to individuals in a customer service setting.
- D. I have NO experience related to this work behavior.
- The name(s) of the employer(s) where you gained this experience
- The actual duties you performed related to providing explanations of community services and determining if services are available
- The actual duties you performed related to making arrangements for individuals to receive appropriate services and supports as needed
- The actual duties you performed related to providing information to individuals in a customer service setting
Aging Case Aide 1 - Harrisburg, United States - State of Pennsylvania
Description
THE POSITION
Are you a patient, compassionate, and organized individual who would enjoy assisting senior citizens with locating and obtaining resources for a more productive, safe, and happy life while maintaining as much independence as possible? If so, Northumberland County Area Agency on Aging is seeking an ambitious Aging Case Aide 1 to join team.
DESCRIPTION OF WORK
As an Aging Case Aide 1, you will gather essential information to determine eligibility for a variety of services and complete intake and referral services for older adults and veterans via telephone, in-person office visits, and in-person home visits.
Excellent interpersonal skills are utilized to communicate with in-home service providers to initiate services, terminate services, hold services, and coordinate other assistance as necessary, in addition to conducting follow-up telephone calls to older adults receiving new in-home services as per Department of Aging regulations.
You will also perform various clerical duties, such as filing, typing, photocopying, faxing, and posting at the agency or any Adult Community Center as needed.
Within this role, you must adhere to the agency's policy of confidentiality and complete responsibilities in accordance with established regulations, policies, and procedures.
We are looking for someone who is eager to advocate for our 60+ community and contribute to a positive work environmentWork Schedule and Additional Information:
QUALIFICATIONS
Minimum Experience and Training Requirements:
Other Requirements:
How to Apply:
Veterans:
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania.
The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law.
All diverse candidates are encouraged to apply.EXAMINATION INFORMATION
You may only apply/test once for this posting.
Your results will be provided via email.
Benefit packages are determined by the county and may vary. Please contact the applicable county human resource office directly to inquire about a specific benefit package.
01
The Commonwealth of Pennsylvania legislatively allows the Department of Aging and Area Agencies on Aging to provide preference to candidates who are 60 years of age or older.
How many years of full-time experience do you possess in public contact work which involved obtaining or providing information?
03
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below.
The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision.
If you claimed you do not have experience, type N/A in the text box below.04
How much college coursework have you completed?
If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision.
You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left.
You will not be able to add transcript(s) to the application after it has been submitted.If you answer this question based on education acquired outside of the United States, you must also upload a copy of your foreign credential evaluation.
For more information on foreign education credentials, please visit and click on Other Information.05
You must complete the supplemental questions below. These supplemental questions are the exam and will be scored.
They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position.
Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification.
You must complete the application and answer the supplemental questions.Resumes, cover letters, and similar documents will not be reviewed for the purposes of determining your eligibility for the position or to determine your score.
All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty.If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.
Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training.The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered.
In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.
If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.
WORK BEHAVIOR - DATA MANAGEMENT
Reviews data for accuracy and enters, downloads, and uploads data into databases and spreadsheets to maintain a record-keeping system for documenting activities and actions related to older adults.
Select the Level of Performance that best describes your claim.
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior.
If you have selected the level of performance pertaining to college coursework or training, please provide your responses to the three items listed below.
WORK BEHAVIOR - INTAKE
Completes intake forms for older adults via telephone or in-person office visits for participation in services. Obtains demographic information and reason for needed service.
Levels of Performance
Select the Level of Performance that best describes your claim.
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior.
WORK BEHAVIOR - REFERRAL ASSISTANCE
Provides explanations of community services available to older adults to interested parties.
Determines if requested services are available and makes arrangements for older adults to receive appropriate services and supports as needed.
Levels of PerformanceSelect the Level of Performance that best describes your claim.
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior.
Agency Commonwealth of Pennsylvania
Address 613 North Street
Harrisburg, Pennsylvania, 17120
Website