Senior VIP Sales Operations Associate - Massachusetts

At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It's transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our te ...

Job description

At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It's transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We're not waiting for the future to arrive. We're shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together.

The Crown Is Yours

As a Senior Associate, Sales Operations - Process & Enablement, you'll play a critical role in scaling how our VIP Sales Team operates. You'll sit at the intersection of sales execution, enablement, and compliance, building clear, repeatable processes that help the organization move faster and operate with confidence. In this high-ownership role, you'll partner cross-functionally with Sales, Compliance, Legal, Marketing, Responsible Gaming, and Analytics to drive operational excellence and measurable performance gains. You'll help strengthen the operational and enablement foundation that supports productivity, consistency, and revenue growth.

What you'll do

• Design, document, and continuously improve Standard Operating Procedures that drive clarity, consistency, and adoption across the Sales Team.
• Own and evolve key sales programs, ensuring they remain accurate, scalable, compliant, and aligned with business objectives.
• Partner with Compliance, Legal, Responsible Gaming, and Operations to manage process-related cases and ensure adherence to regulatory and business requirements.
• Identify friction points and inefficiencies in sales workflows and proactively implement improvements that increase productivity and reduce risk.
• Design and deliver impactful enablement initiatives, including onboarding materials, training resources, and documentation that reinforce revenue-driving behaviors.
• Coordinate and execute cross-functional projects that align sales operations with broader organizational priorities.
• Maintain organized and accessible documentation repositories that support long-term scalability and operational consistency.
• Support change management efforts by clearly communicating updates, documenting changes, and driving adoption across the Sales Team.

What you'll bring

• A minimum of 2 years of experience in Sales and Sales Enablement within a fast-paced or high-growth environment, supporting revenue-generating teams through process development, program ownership, and enablement execution.
• Adaptability and resilience, with the ability to quickly adjust to shifting priorities, navigate ambiguity, and deliver results in an evolving environment.
• Demonstrated strength in documentation, process design, and operational execution, with exceptional organizational skills and attention to detail.
• Strong written and verbal communication skills, with the ability to translate complex processes into clear, actionable guidance and influence cross-functional stakeholders without direct authority.
• Familiarity with CRM platforms, sales productivity tools, and knowledge management systems; experience working in a regulated or compliance-focused environment is strongly preferred.

Join Our Team

We're a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don't worry, we'll guide you through the process if this is relevant to your role.

The US base salary range for this full-time position is 70,500.00 USD - 88,100.00 USD, plus bonus, equity, and benefits as applicable. Our ranges are determined by role, level, and location. The compensation information displayed on each job posting reflects the range for new hire pay rates for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific pay range and how that was determined during the hiring process. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.