FT Customer Support Associate - Milledgeville - Equip

    Equip
    Equip Milledgeville

    5 days ago

    Description

    Customer Support Associate

    Job Description:

    • Provide prompt, courteous, and efficient support to internal or external users experiencing product issues or seeking assistance with our software.
    • Investigate and troubleshoot software and platform-related problems reported by users via various channels (phone, email, chat etc).
    • Evaluate user needs to determine the best course of action for resolving issues in a timely manner.

    We Offer:

    • Promptly escalate unresolved issues to senior team members or other internal teams as appropriate.
    • Sustainably document all interactions including customer responses within the product support ticketing system.

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