Credentialing Supervisor - Hartford, CT
3 days ago
Job description
It's fun to work in a company where people truly BELIEVE in what they're doing
We're committed to bringing passion and customer focus to the business.
It's fun to work in a company where people truly BELIEVE in what they're doing
We're committed to bringing passion and customer focus to the business.
At Cisive, our vision is to make securing the right talent effortless. We provide technology-first background screening, identity verification, and continuous monitoring solutions that help organizations hire and manage their workforce with confidence.
Our Values
Integrity First: We uphold the highest ethical standards in everything we do.
Innovate Fearlessly: We challenge the status quo, embrace emerging technologies, and continuously refine our solutions to stay ahead of industry needs.
Win Together: We break down barriers, share knowledge, and champion teamwork across departments, brands, and global offices to achieve our collective goals.
Customer Obsessed: We go beyond transactional interactions to become trusted partners in risk mitigation and workforce management.
Stay One Step Ahead: We proactively seek knowledge that helps us—and our clients—stay ahead of the curve.
Job Summary
This role is a first-line leader responsible for coordinating frontline team activities, coaching staff, managing schedules, and ensuring policy adherence. This role directly supports employee development, monitors individual and team performance, and provides escalation management for entry-level issues. The Supervisor plays a key role in reinforcing standards of productivity, quality, and compliance across daily operations.
For leaders hired into Global Shared Services Philippines, onsite work in Quezon City with a shifting schedule is required.
Duties and Responsibilities
- Support the team by demonstrating proficiency in leadership and assisting with foundational knowledge and skills across processes that connect to related departments.
- Contribute to the evolving needs of the business by exhibiting flexibility and adaptability in performing a variety of tasks across multiple workflows.
- Coordinate frontline team activities and workflow distribution to ensure coverage and timely completion of tasks.
- Provide consistent coaching and development to staff through regular 1:1s, feedback sessions, and performance documentation.
- Manage team schedules, attendance, and compliance with company policies.
- Support performance reviews by gathering and presenting data on staff progress and outcomes.
- Monitor and track individual performance, identify trends, and escalate issues to senior leadership when appropriate.
- Maintain documentation of coaching conversations, corrective actions, and performance improvements.
- Promote a culture of accountability, engagement, and continuous improvement within the team.
- Collaborate with peers and leadership to address operational gaps and support business goals.
Minimum Qualifications
- High school diploma or equivalent required.
- Associate or bachelor's degree preferred, or equivalent leadership experience in operations, compliance, or a related field.
- Demonstrated success in coaching, mentoring, or leading teams.
- Strong organizational skills with the ability to manage multiple priorities.
- Excellent communication and conflict-resolution skills.
- Proven ability to monitor and interpret performance data.
- Ability to foster accountability while maintaining an empathetic, team-oriented approach.
Working conditions
This job operates in a professional office environment or remotely. This role routinely uses general office equipment.
Physical requirements
- Ability to communicate clearly and exchange accurate information constantly.
- Constantly operates computer, keyboard, copy machine, phone, and other general office equipment.
- Ability to occasionally move objects up to 10 lbs.
Direct reports
Credentialing Specialists I–IV (or equivalent frontline staff).
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