Patient Service Representative - Granger, Indiana, United States
2 days ago

Job summary
The Patient Service Representative serves as a key point of contact for patients delivering exceptional customer service and ensuring smooth front desk operations.
This role includes but is not limited to greeting and checking in patients answering phones scheduling appointments collecting co-pays outbound calling referral management and maintaining accurate records in the EPIC system.
Responsibilities
- Greets patients warmly professionally during check-in check-out and appointment scheduling conducts regular lobby checks to maintain cleanliness ensure patient comfort.
- Serves as a key coordinator for provider schedules optimizing appointment availability resource capacity to improve patient access reduce wait times support timely follow-ups.
Job description
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