- Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards, and safety standards. Complies with governmental and accreditation regulations.
- Answers the phones, troubleshoots issues, handles requests, answers questions, or triages to appropriate person.
- Assists with placing the daily order for drugs and supplies; receives, checks, and puts away the daily order; follows established inventory management procedures; participates in physical inventories and cycle counts.
- Demonstrates behavior consistent with MedStar Health's mission, vision, goals and objectives.
- Monitors workflow queues and completes all steps in a timely manner, troubleshooting and resolving issues to ensure all Rx's are completed on time.
- Prepares prescriptions for dispensing: counts, verifies, and labels medication accurately and according to policy and legal requirements.
- Processes all payment transactions in person, over the phone, and through the mail order module. Communicates and resolves any payment related denials or discrepancies.
- Prepares prescriptions for packaging for daily shipment. Creates invoices and shipping labels; ensures compliance with HIPAA requirements; and follows all cold chain shipping standards.
- Processes refills, and performs data entry of new prescriptions including demographics, insurance plans, and prescription information under the supervision of a pharmacist; brings to the attention of a pharmacist any claims requiring overrides or interventions; troubleshoots insurance claim rejects; and, follows up on problem prescriptions.
- Communicates regularly with the teams in the clinics and the support center about the status of benefits, pre-authorizations, and financial assistance; as well as copay or other issues to facilitate timely processing of prescription orders and deliveries.
- Participates in meetings and on committees and represents the department and hospital in community outreach efforts.
- Participates in multi-disciplinary quality and service improvement teams.
- Performs other duties as assigned.
- High School Diploma or GED required or
- equivalent. required
- 1-2 years Pharmacy technician experience in a retail, long term care, mail order, or specialty pharmacy setting required
- Successful completion of the pharmacy technician certification through the nationally accredited certification examination of PTCB (Pharmacy Technician Certification Board) or the ExCPT (Exam for the Certification of Pharmacy Technicians) within 6 months of hire date; within 180 Days required and
- Pharmacy technician licensure required or
- registration as required by the state where the pharmacy is located required.
- Basic computer skills. Basic math skills.
- Verbal and written communication skills.
- Excellent customer service, critical thinking, and problem-solving skills.
- Strong emphasis on teamwork - our associates feel connected to each other and our mission as an organization. In return, our effective team environment generates positive patient outcomes and high associate satisfaction ratings that exceed the national benchmark.
- Strategic focus on equity, inclusion, & diversity - we are committed to equity for all people and communities. We continue to build a diverse and inclusive workplace where people feel a sense of belonging and the ability to contribute to equitable care delivery and improved community health outcomes at all levels of the organization.
- Comprehensive total rewards package - including competitive pay, generous paid time off, great health and wellness benefits, retirement savings, education assistance, and so much more.
- More career opportunities closer to home - as the largest healthcare provider in the Baltimore-Washington, D.C. region, there are countless opportunities to grow your career and fulfill your aspirations.
Specialty Pharmacy Technician - Elkridge, United States - MEDSTAR HEALTH
Description
General Summary of Position
Assists the Pharmacist(s) in all areas of pharmacy operations, including data entry, product dispensing, and packing of prescription orders in a high-volume fulfillment and / or call center environment on a multidisciplinary team. The position requires routine interaction with in clinic liaisons, pharmacists, and providers, as well as specialty pharmacy patients with complex medication needs requiring high touch care and follow up. MedStar Specialty Pharmacy is committed to providing world-class, compassionate care to every patient, every time, at every touch point. All associates are accountable for their role in meeting patient experience standards.
Primary Duties and Responsibilities
Minimum Qualifications
Education
Experience
Licenses and Certifications
Knowledge, Skills, and Abilities
Why MedStar Health?
At MedStar Health, we understand that our ability to treat others well begins with how we treat each other. We work hard to foster an inclusive and positive environment where our associates feel valued, connected, and empowered. We live up to this promise through:
About MedStar Health
MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation, and research. Our team of 32,000 includes physicians, nurses, residents, fellows, and many other clinical and non-clinical associates working in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest home health provider in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar Health is dedicated not only to teaching the next generation of doctors, but also to the continuing education, professional development, and personal fulfillment of our whole team. Together, we use the best of our minds and the best of our hearts to serve our patients, those who care for them, and our communities. It's how we treat people.
MedStar Health is an Equal Opportunity (EO) Employer and assures equal opportunity for all applicants and employees. We hire people to work in different locations, and we comply with the federal, state and local laws governing each of those locations. MedStar Health makes all decisions regarding employment, including for example, hiring, transfer, promotion, compensation, benefit eligibility, discipline, and discharge without regard to any protected status, including race, color, creed, religion, national origin, citizenship status, sex, age, disability, veteran status, marital status, sexual orientation, gender identity or expression, political affiliations, or any other characteristic protected by federal, state or local EO laws. If you receive an offer of employment, it is MedStar Health's policy to hire its employees on an at-will basis, which means you or MedStar Health may terminate this relationship at any time, for any reason.