Customer Service Coordinator - Knoxville - Explore Industries

    Explore Industries
    Explore Industries Knoxville

    5 days ago

    Description
    Customer Service Coordinator
    Location: Knoxville, TN - Manufacturing and Corporate Headquarters Island Campus
    Join the Explore Industries Team
    At Explore Industries, we're more than just a leader in fiberglass swimming pool design and manufacturing-we're a team driven by respect, integrity, and innovation. We believe in empowering our employees, fostering collaboration, and delivering top-quality products that set industry standards. We are looking for a dedicated Customer Service Coordinator to join our team and help deliver outstanding services to our customers and dealer network.
    About the Role
    As a Customer Service Coordinator, you'll manage customer orders, coordinate logistics, and serve as a vital link between dealers, customers, and internal teams. You'll leverage your organizational skills and customer-first mindset to drive efficiency, support production timelines, and enhance overall customer experience.
    What You'll Do
    • Process and track customer orders, coordinating delivery schedules with production and logistics teams.
    • Serve as the primary liaison for dealers and customers, fostering strong relationships and resolving inquiries promptly.
    • Collaborate with Accounts Receivable to confirm payments and ensure smooth order fulfillment.
    • Manage inventory allocation for consignment or stock customers, integrating units into production schedules.
    • Deliver timely updates on order status, scheduling, and product details with professionalism and accuracy.
    • Identify and implement process improvements to streamline operations and elevate customer satisfaction.
    What We're Looking For
    Education & Experience:
    • 2+ years of experience in customer service, logistics coordination, or administrative roles.
    • Proven track record of building and maintaining customer or dealer relationships.
    • Experience thriving in a fast-paced, deadline-driven environment.
    • Familiarity with CRM software (e.g., Salesforce) and/or ERP systems (e.g., SAP, Microsoft Business Central) is a strong plus.
    • Proficiency in Microsoft Office Suite (Excel, Word, Outlook) at an intermediate level or higher.
    Skills & Qualifications:
    • Exceptional organizational and multitasking skills, with a knack for managing competing priorities.
    • Strong communication and relationship-building abilities, with a customer-first approach.
    • Problem-solving mindset, with experience optimizing workflows or processes.
    • Logistics or scheduling experience, ideally in a manufacturing, retail, or service-based setting.
    • Adaptability to learn new systems and processes, with a willingness to cross-train.
    • Flexibility to support after-hours customer needs when necessary.
    Why Explore Industries?
    • A dynamic, team-oriented culture where your contributions shape our success.
    • Competitive benefits package, including:
      • Generous Paid Time Off & Holidays
      • 401(k) with company match
      • Medical, Dental & Vision Insurance (optional)
      • Optional Life & Disability Insurance
    Ready to Dive In?
    If you're a motivated professional with a passion for logistics, customer service, and operational excellence, we'd love to hear from you
    Learn more about us

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