- Process and track customer orders, coordinating delivery schedules with production and logistics teams.
- Serve as the primary liaison for dealers and customers, fostering strong relationships and resolving inquiries promptly.
- Collaborate with Accounts Receivable to confirm payments and ensure smooth order fulfillment.
- Manage inventory allocation for consignment or stock customers, integrating units into production schedules.
- Deliver timely updates on order status, scheduling, and product details with professionalism and accuracy.
- Identify and implement process improvements to streamline operations and elevate customer satisfaction.
- 2+ years of experience in customer service, logistics coordination, or administrative roles.
- Proven track record of building and maintaining customer or dealer relationships.
- Experience thriving in a fast-paced, deadline-driven environment.
- Familiarity with CRM software (e.g., Salesforce) and/or ERP systems (e.g., SAP, Microsoft Business Central) is a strong plus.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook) at an intermediate level or higher.
- Exceptional organizational and multitasking skills, with a knack for managing competing priorities.
- Strong communication and relationship-building abilities, with a customer-first approach.
- Problem-solving mindset, with experience optimizing workflows or processes.
- Logistics or scheduling experience, ideally in a manufacturing, retail, or service-based setting.
- Adaptability to learn new systems and processes, with a willingness to cross-train.
- Flexibility to support after-hours customer needs when necessary.
- A dynamic, team-oriented culture where your contributions shape our success.
- Competitive benefits package, including:
- Generous Paid Time Off & Holidays
- 401(k) with company match
- Medical, Dental & Vision Insurance (optional)
- Optional Life & Disability Insurance
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Only for registered members Knoxville, TN, United States+Job summary · The Coordinator of Student Services supports student experience through academic technology coordination. · +ResponsibilitiesCoordinate student-centered support for academic technologies. · Maintain advising-related systems knowledge. · ...
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Customer Service Coordinator - Knoxville - Explore Industries
Description
Customer Service CoordinatorLocation: Knoxville, TN - Manufacturing and Corporate Headquarters Island Campus
Join the Explore Industries Team
At Explore Industries, we're more than just a leader in fiberglass swimming pool design and manufacturing-we're a team driven by respect, integrity, and innovation. We believe in empowering our employees, fostering collaboration, and delivering top-quality products that set industry standards. We are looking for a dedicated Customer Service Coordinator to join our team and help deliver outstanding services to our customers and dealer network.
About the Role
As a Customer Service Coordinator, you'll manage customer orders, coordinate logistics, and serve as a vital link between dealers, customers, and internal teams. You'll leverage your organizational skills and customer-first mindset to drive efficiency, support production timelines, and enhance overall customer experience.
What You'll Do
Education & Experience:
If you're a motivated professional with a passion for logistics, customer service, and operational excellence, we'd love to hear from you
Learn more about us
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Service Coordinator
Only for registered members Knoxville
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Client Service Coordinator
Only for registered members Knoxville
-
Coordinator of Student Services
Full time Only for registered members Knoxville
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LTSS Service Coordinator
Only for registered members Knoxville
-
Dispatcher / Service Coordinator
Only for registered members Knoxville
-
Office Services Coordinator
Only for registered members Knoxville
-
Customer Service Coordinator
Only for registered members Knoxville
-
Client Service Coordinator
Only for registered members Knoxville
-
Coordinator of Student Services
Only for registered members Knoxville
-
Customer Service Coordinator
Only for registered members Knoxville, TN, US
-
Patient Services Coordinator
Only for registered members Knoxville
-
Coordinator of Student Services
Only for registered members Knoxville, TN, United States
-
LTSS Service Coordinator
Only for registered members Knoxville, TN
-
Client Service Coordinator
Only for registered members Knoxville
-
Patient Services Coordinator
Only for registered members Knoxville
-
LTSS Service Coordinator
Only for registered members Knoxville, TN
-
Dispatcher / Service Coordinator
Only for registered members Knoxville, TN
-
Office Services Coordinator
Only for registered members Knoxville, TN
-
Youth Service Coordinator
Only for registered members Sevier Avenue Knoxville, Tennessee, United States
-
Service Meat Coordinator
Only for registered members Knoxville, TN
-
Creative Print Services Coordinator
Only for registered members Knoxville