Showroom Team Lead - San Francisco - INDOCHINO

    INDOCHINO
    INDOCHINO San Francisco

    1 week ago

    Description

    Description


    $24.00 to $28.00 an hour. The Team Lead is an entry-level leadership role responsible for supporting the showroom's day-to-day operations while driving results and delivering exceptional customer experiences. As a key member of the showroom leadership team, the Team Lead ensures operational excellence and helps to foster a culture of collaboration, accountability, and success.

    Responsibilities


    Sales Leadership + Accountability
    • Drive sales by leading the team to meet and exceed daily revenue and metric-based goals.
    • Support the execution of showroom key performance metrics, including sales targets, conversion rates, UPT, and average order value (AOV).
    • Assist in managing customer appointments and walk-in traffic to maximize sales opportunities.
    • Hold team members accountable for achieving personal and team-based KPIs.
    • Provide guidance and coaching to team members in the moment to enhance performance and customer interactions.
    • Actively contribute to building relationships with high-value clients and ensure their needs are met with the highest level of service.
    Operational Excellence
    • Assist with daily operational tasks, including floor management, staff scheduling, and ensuring smooth workflow.
    • Serve as the acting leader on the sales floor during the absence of the Showroom Manager.
    • Maintain a seamless customer experience by ensuring operational tasks are completed efficiently and effectively.
    • Solve customer issues with professionalism and a solution‑oriented mindset.
    • Bring forward feedback and ideas to improve showroom operations and merchandise presentation.
    • Oversee opening and closing procedures, ensuring the showroom is prepared for daily operations and secured at the end of the day.
    • Perform routine checks to ensure all operational and safety standards are met during opening and closing.
    Fittings and Alterations
    • Conduct accurate fittings and pinning sessions to ensure garments meet customer expectations for fit and comfort.
    • Manage and complete customer appointments efficiently, ensuring all alterations and fittings are performed in a timely manner.
    • Oversee the fitting process by holding the team accountable for quality and efficiency.
    • Collaborate with tailors and alteration specialists to communicate customer requirements effectively.
    • Educate customers on the fitting process and set clear expectations for alterations and delivery timelines.
    • Maintain a high level of attention to detail during fittings to uphold the brand's quality standards.
    People Development
    • Support the onboarding and training of new Style Guides, ensuring they understand key processes, metrics, and customer service standards.
    • Mentor and guide team members to ensure consistent delivery of exceptional customer experiences.
    • Foster a positive, collaborative team environment that aligns with company values.
    • Provide ongoing feedback and encouragement to team members, promoting growth and accountability.
    Customer Experience
    • Lead by example in delivering a seamless and unforgettable customer experience.
    • Ensure all customer appointments and interactions reflect the brand's commitment to exceptional service.
    • Manage escalated customer concerns with tact, urgency, and a focus on delivering positive outcomes.
    • Uphold and model Indochino's customer experience standards both online and offline.
    Entrepreneurial/Be a Business Owner Mindset
    • Identify and act on opportunities to improve showroom performance and customer satisfaction.
    • Contribute innovative ideas to enhance the showroom's operations, sales strategies, and team engagement.
    • Act as a subject matter expert on fit, product knowledge, and customer experience.

    Requirements

    • 1+ years of retail or customer service experience, preferably in fashion or a customer-focused environment.
    • Proven ability to meet and exceed sales targets and KPIs.
    • Strong leadership and mentorship skills with a collaborative approach.
    • Excellent interpersonal and communication skills.
    • Keen understanding of menswear products, fit, and tailoring processes.
    • Ability to remain calm under pressure and lead a team during high‑energy situations.
    • Self‑starter with a solution‑oriented mindset and the ability to adapt to changing priorities.
    • Strong proficiency in iOS and MS Office applications.
    • Ability to work a flexible schedule, including evenings and weekends, based on showroom needs.

    Why Work At Indochino

    • Growth Opportunities: Gain valuable leadership experience in an entry‑level management role with opportunities to advance within the company.
    • Collaborative Environment: Work alongside talented and passionate team members who support each other to succeed.
    • Impactful Work: Contribute to a growing retail department and help shape the future of Indochino.
    • Customer Focused: Join a company that values exceptional service and empowers its team to deliver unforgettable experiences.

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