Sr. Customer Service Representative - Miami, United States - Black Women Connect

Description

Location: Miami, FL

United States Job Title:
Sr. Customer Service Representative - Lennar

Position Type: Full Time

Post Date: 03/04/2022

Expire Date: 05/04/2022

Job Categories: Other, Nonprofit and Volunteer Services, Natural Resources Job Description
Sr. Customer Service Representative

• LennarThe University of Miami/UHealth Lennar has an exciting opportunity for a Sr Customer Service Representative.

The Sr.

Customer Service Representative will Provide general information about services, prevention and management to the general public, patients and health professionals via the telephone and in person.

Provides support to departments for personnel paging services, information purposes, inquires and problem resolutions. Provides support to the Marketing and confirming participants in community service activities.

Provide general information about services at UM/Sylvester, and prevention and management to the general public, patients and health professionals via the telephone and in person.

Provide support to UM/Sylvester Patient Relations and other UM/Sylvester departments for information purposes, inquires and problem resolutions.
Provide support to the Marketing Department for special service campaigns. Enrolling and confirming participants in community service activities.
Provide liaison assistance, advocating patient rights to assure and facilitate the ease of patient flow throughout the medical process. Identify breakdowns in service, monitor issues of concerns for trends. Provide complimentary parking validations and meal tickets, when breakdowns in service occur.
Assure ease of patient flow through medical care process. Respond to inquires in a professional, accurate and timely manner.

Communicate in a professional, clear, concise, well-modulated and empathetic manner with individuals requesting information whether by telephone, mail, or in person.

Providing escort assistance and directions to patients, visitors, faculty and staff at UMHC throughout UM/Sylvester.
Maintain direct communication with manager or designee, co-workers and customers.

Understands and accepts directives from the manager of designee as it relates to and regarding job knowledge, expected performance and changes in job duties, Maintains a clear understanding of guidelines and Policies and Procedures.

Document inquires using departmental standards notify Attending physicians of patients seen in the Evaluation and Treatment Unit. Accurately record and maintain departmental and inter-departmental tracking logs.
Distribute scrub cards and wheelchairs. Maintain and monitor inventory to prevent loss and theft.
Assist and support co-workers, faculty, staff and customers. Assisting in training of new staff. Other duties as assigned.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

MINIMUM QUALIFICATIONSHigh School DiplomaThree (3) years relevant experience in a medical office or hospital preferred or proven performance.
Excellent customer service skills are required.
Strong written and oral communication skills.
Knowledge of medical terminology is preferred.
Able to handle multiple tasks simultaneously.
Bilingual (preferred)Any appropriate combination of relevant education, experience and/or certifications may be considered.

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