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    • Customer Service Representative - North Tonawanda - PoolSupplies

    PoolSupplies
    PoolSupplies North Tonawanda

    1 month ago

    Default job background
    Description

    Job Title:

    Customer Service Representative

    About Us:

    PoolSupplies.com is a leading national pool supply company offering all items needed to own and operate a swimming pool. Our goal is to offer all consumers products and brands that they not only trust, but depend on for pool sanitization, safety and fun.

    Job Summary:

    We are seeking a dynamic individual to join our team as a Customer Service Representative. This role is pivotal in delivering outstanding customer support while requiring strong communication skills and effective problem-solving abilities.

    Key Responsibilities:

    • Process orders, credit notes, complaints, and other requests
    • Respond to customer inquiries via phone, email, and chat, actively identifying sales opportunities
    • Resolve customer issues and complaints with empathy and efficiency
    • Promote and upsell products to meet customer needs

    Requirements:

    • Minimum 1-2 years of relevant customer service and/or sales experience in an office or call-center environment
    • Excellent communication and interpersonal skills
    • Strong problem-solving abilities, turning customer interactions into sales opportunities

    Benefits:

    • Pay: $17.00 - $21.00 per hour
    • Expected hours: 40 per week
    • 401(k) matching
    • Dental insurance
    • Health insurance
    • On-the-job training
    • Paid time off
    • Parental leave
    • Referral program
    • Vision insurance
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Customer service representative