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    BPO Delivery Director - Atlanta, United States - ITTConnect

    ITTConnect
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    Description

    This is a work-from-home opportunity.

    BPO Delivery Director - HR Operations sought by ITTConnect for a Direct Hire role with a global business and technology transformation partner operating in over 50 countries and employing over 340k individuals. This key position offers high visibility within their BPO Solutions delivery organization.

    • Service Delivery management
    • P&L accountability
    • People and performance management
    • Client satisfaction
    • Client relationship management
    • Account business planning and strategy
    • Financial performance
    • Transformation & Industrialized Innovation
    • Supporting Growth
    • Contract Compliance

    Additional responsibilities:

    • Acting as an escalation point for troubleshooting client issues
    • Understanding business management for better client service
    • Implementing best practices in People, Process, Technology, and Controls
    • Collaborating with Practice Teams for Transformation & Innovation projects
    • Identifying opportunities for process efficiency and technology implementation
    • Leading negotiations to protect business interests
    • Managing talent pipeline and supporting Account Development

    Requirements

    Qualifications:

    • 15 – 20+ years of HR Services and Outsourcing experience
    • Experience in managing large client delivery portfolios
    • Proficiency in HCM, Workday, and Salesforce
    • Strong People/Performance management skills
    • Expertise in delivering Transformation projects and Robotic Process Automation (RPA)
    • Experience in the Manufacturing Industry
    • Focus on customer value and improvement
    • Leadership in a multicultural environment
    • Proven experience in a global complex BPO environment
    • Ability to influence senior business stakeholders
    • Strong relationship building, communication, and influencing skills
    • Ability to innovate, problem-solve, and deliver outcomes
    • Experience in leading single or multiple large accounts
    • Prior experience in a Multinational Organization or BPO setting

    Benefits

    • Flexible work arrangements
    • Comprehensive healthcare coverage
    • Financial well-being programs
    • Paid time off, holidays, and parental leave
    • Family building benefits
    • Social well-being benefits
    • Mentoring, coaching, and learning initiatives
    • Employee Resource Groups
    • Disaster Relief support

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