- Service Delivery management
- P&L accountability
- People and performance management
- Client satisfaction
- Client relationship management
- Account business planning and strategy
- Financial performance
- Transformation & Industrialized Innovation
- Supporting Growth
- Contract Compliance
- Acting as an escalation point for troubleshooting client issues
- Understanding business management for better client service
- Implementing best practices in People, Process, Technology, and Controls
- Collaborating with Practice Teams for Transformation & Innovation projects
- Identifying opportunities for process efficiency and technology implementation
- Leading negotiations to protect business interests
- Managing talent pipeline and supporting Account Development
- 15 – 20+ years of HR Services and Outsourcing experience
- Experience in managing large client delivery portfolios
- Proficiency in HCM, Workday, and Salesforce
- Strong People/Performance management skills
- Expertise in delivering Transformation projects and Robotic Process Automation (RPA)
- Experience in the Manufacturing Industry
- Focus on customer value and improvement
- Leadership in a multicultural environment
- Proven experience in a global complex BPO environment
- Ability to influence senior business stakeholders
- Strong relationship building, communication, and influencing skills
- Ability to innovate, problem-solve, and deliver outcomes
- Experience in leading single or multiple large accounts
- Prior experience in a Multinational Organization or BPO setting
- Flexible work arrangements
- Comprehensive healthcare coverage
- Financial well-being programs
- Paid time off, holidays, and parental leave
- Family building benefits
- Social well-being benefits
- Mentoring, coaching, and learning initiatives
- Employee Resource Groups
- Disaster Relief support
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BPO Delivery Director - Atlanta, United States - ITTConnect
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Description
This is a work-from-home opportunity.
BPO Delivery Director - HR Operations sought by ITTConnect for a Direct Hire role with a global business and technology transformation partner operating in over 50 countries and employing over 340k individuals. This key position offers high visibility within their BPO Solutions delivery organization.
Additional responsibilities:
Requirements
Qualifications: