Outlet Manager - Nekoosa, United States - Dream Golf

Description

Position Description


Position:
On-Course Manager


Department:
Food & Beverage


Reports To:
Director of Food & Beverage

Position Summary

Responsible for day-to-day operations, training, and supervision of all on-course food and beverage staff. Promote a friendly and enthusiastic work environment. Maintain company quality standards regarding sanitation and cleanliness.

Assist with requisition of daily inventory, cost controls, and on-course sales to ensure that budgeted food, labor, supplies, and other costs are achieved.

Essential Duties and Responsibilities

• Ensure prompt food and beverage service is provided through commitment to guest service.
• Perform regular staff training, coaching, counseling, and assist with progressive discipline.
• Completion of the Manager-in-Training (MIT) Program
• Assist Food and Beverage Director in the planning and implementing of staffing schedules to ensure customer service standards are achieved with minimum employee cost.
• Manage the Gratuity & Service Charge distribution for the On-Course Team in a timely manner
• Monitor internal cost controls for the department. Ensure quality levels of food and beverage products and maintain standards in production, presentation, services, facilities, and guest satisfaction.
• Provide consistent communication to staff regarding resort and department's daily operations via nightly email update.
• Ensure operations comply with all state and federal laws, rules and regulations, relating to food and beverage sanitation, alcohol and tobacco, and ADA requirements.
• Monitor staff activities to ensure compliance with all Company policies and procedures relevant to cash handling and payroll.
• Ensure maintenance of all appropriate sanitation standards including, but not limited to, employee hygiene and uniforms, kitchen food service equipment and preparation areas, food storage areas, receiving areas, washing areas, restrooms, and beverage stands.
• Monitor and record requisitions for all on-course outlets to maintain food and beverage inventories and ensure proper quantity and price on all purchases.
• Maintain open communication with Food & Beverage Director regarding all on-course food and beverage operations, trends, or incidents.
• Perform additional duties as required.

We consider a consistently positive, cooperative, self-motivated, courteous, and professional demeanor to be an essential function of every position.

While different positions have primary areas of responsibility, everyone must work as a team, and we expect all staff members to contribute as necessary to get the job done.

Staff members must have the ability to get along with co-workers, peers, and be able to respond appropriately to constructive criticism given from a supervisor.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactory to company standards. The requirements listed below are represented of knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High School diploma or general education degree (GED) required. College degree preferred.
• 2 years applicable functional, supervisory and/or management experience, preferably in F&B.
• Advanced Microsoft Office and POS computer experience necessary.
• High-level attention to detail as well as proven organizational skills.

Certifications, Licenses, Registrations:

• All Staff required to take Learn2Serve Training on Alcohol, Tobacco, and Food Handling.
• Ability to be handle and serve products containing tobacco or alcohol.
• Valid driver's license and completion Sand Valley MVR training.

Working Conditions

Work hours may include days and evenings on weekdays and weekends. Work primarily indoors in a restaurant/lounge environment, with some outdoor work involving patio and on-course service.

Will be exposed to sharp utensils, extremely hot stoves and grills, sharp and rapid equipment movements, hot food, potentially dangerous chemicals and solvents on a daily basis.

May be exposed, from time to time, to inclement weather, potentially dangerous pesticides, herbicides, fertilizers, equipment movement hazards, and misdirected golf balls.

Injury may result as a result of exposure to the above if safety policies and practices are not properly followed at all times.

Physical Requirements:


Must have the ability to:

• Ability to read and fluently speak the English language.
• Positive attitude, professional manner and appearance in all situations
• Demonstrated quality written, verbal, and interpersonal communication skills.
• Efficiently handle multiple duties under pressure with minimal supervision.
• Ability to make good, informed, and quick decisions to satisfy guests as well as to fulfill operational demands.
• Ability to read and interpret written documents such as safety rules, training manuals, and operating procedures.
• Good basic arithmetic skills, including ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percentage.
• Ability to give and/or follow both verbal and written instructions.
• Visually inspect all work areas
• Operate vehicles and equipment for several hours at a time
• Stand, walk, push, pull, lift, grasp, bend and kneel for up to 5 hours at a time
• Lift up to 30 lbs occasionally, 10 lbs frequently, and 5 lbs constantly
• Food service equipment, utensils, serving utensils, golf carts, utility vehicles.

Sand Valley Perks

Restaurant Discounts at Aldo's Farm to Table and Mammoth Bar

Retail Discounts

Employee Meal Program

Golf Privileges

Uniform Allowance

Employee Assistance Program - Canopy

Environmental Factors:


Must have the ability to:

• Work Outside and inside
• Work in excessive Cold/Heat and humidity/dampness
• Noise/Vibrations
• Working Above Ground
• Working Below Ground
• Working with Chemicals/Detergents/Cleaners
• Working Around Fumes/Smoke/Gas
• Walking on Uneven Surfaces
• Motorized Equipment or Vehicles
• Working Around Machinery/Motorized Equipment

The above statements are intended to describe the general nature and level of work being performed by staff assigned to this classification.

They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

I have read the above Position Guidelines and Position Analysis/Specifications and testify that I am able to perform the essential job functions for this position.

I understand this document does not create an employment contract, and that I am employed by the Company on an "At Will" basis.

I further understand that this position description supersedes any and all prior descriptions issued.

Supervises

On-Course Coordinators, Craig's Porch, Mammoth Turn, Food Truck, Beverage Cart, and On-Course Attendants

Classification:

Full-Time Seasonal, Salary, Exempt

Sand Valley LLC is an Equal Opportunity Employer