Customer Support Engineer-TSMC AZ - Phoenix
1 month ago
Job summary
evaluates analyzes diagnoses and troubleshoots technical equipment problems via telephone or at customer site ensures equipment improves customer production repairs of system level problems which have multiple causes and for which no standard procedures exist at customer sites represents the company to the customer and assume accountability for customer happiness with service assures operational quality of system equipment coordinates actions with customers to minimize down time provides assistance to Installation Engineer in resolving problems prepares fields service reports on customer support activity and provide documentation to other supporting functions on re-occurring problems build positive relationship with customers and increase customer satisfaction by resolving sophisticated requests and issues contribute to the Capturing Re-use Collaboration and Improvement of knowledge using available systems develops handles return materials authorization RMA processes for ensuring customer returns exchanges service and repairs are done with speed accuracy all client/customer service delivery issues are resolved executes technical critical issues with detailed problem statement pass-down work system engineering technical team incustomer site estimated travel is 20% once trained in classroom as part of on-the-job training program although much job responsibilities will be performed office or
at
customer site supporting various projects initiatives minimum qualifications master s degree years related work experience bachelor s degree related work experience years
Job description
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