- Ensures workflow execution that leads to best-in-class patient experience from check-in to check-out.
- Accurately calculates and collects patient balances, including deductibles, co-insurance, and copays.
- Utilizes the electronic health records system (NextGen) to accurately maintain patient medical records and organizes tasks for physicians.
- Proactively manage physician schedules and communicate changes with patients in a timely manner.
- Assists in identifying the root cause of issues and implements solutions for best-in-class patient experience.
- Manages two-way communication between MHS leadership and the clinic team, including both licensed and unlicensed teammates.
- Trains staff and new hires on changes in policy and procedures.
- Supervises and manages Patient Care Technicians on the clinic staff.
- Administers TMS treatments according to specific physician protocols. Sets up the TMS medical device and monitors all aspects of the treatment sessions for patient comfort and treatment accuracy.
- Assist in handling any conflicts or issues that arise with either patients or clinic staff.
- Communicates with a team of certified TMS psychiatrists who oversee patient treatment at multiple office locations.
- Adheres to all HIPAA and confidentiality requirements.
- Compete additional tasks as needed by management.
- Two years' experience in a managerial or supervisory role.
- Ability to deliver superior customer service to all potential patients. Strong customer service skills and exceptional phone presence are a must.
- Experience working front desk in a medical office a plus.
- Proficient with Microsoft Word and Excel, strong computer and data entry skills required.
- Excellent written, verbal and follow-up skills required.
- Ability to problem solve efficiently in fast paced or high stress situations.
- Capable of interacting with potential patients, clinic staff, physicians, and departments in a professional manner.
- Ability to multi-task with a high degree of attention to detail and bring tasks to completion.
- Must respect and adhere to office guidelines and use good judgment regarding patient confidentiality.
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