Customer Support - New York - Destination Knot

    Destination Knot
    Destination Knot New York

    4 days ago

    $20,000 - $65,000 (USD) per year
    Description
    Customer Support - Travel Industry (Remote)
    Location: Remote - USA Based
    Schedule: Flexible | Part-Time or Full-Time Options
    About Us:
    We are a fast-growing, fully remote travel company specializing in unforgettable vacations, cruises, all-inclusive resorts, and adventure experiences across the globe. You'll represent a trusted brand while helping clients with booking support, inquiries, and travel-related questions.
    Position Overview:
    We're looking for a motivated, detail-oriented Customer Support Specialist who thrives in a fast-paced, remote environment. You'll play a vital role in ensuring smooth client experiences by assisting with questions, confirming reservations, and troubleshooting travel-related concerns.
    Key Responsibilities:
    • Respond to customer inquiries via email, phone, and chat in a timely and professional manner
    • Provide accurate information about travel bookings, itineraries, and policies
    • Troubleshoot common client issues and escalate complex matters as needed
    • Maintain up-to-date knowledge of supplier systems, policies, and procedures
    • Follow up with clients to ensure satisfaction and support post-booking
    • Log all communications accurately using internal systems
    • Maintain high levels of professionalism and empathy
    Preferred Qualifications:
    • Prior experience in customer service or the travel industry is a plus (but not required)
    • Strong communication skills and ability to work independently
    • Comfortable using online tools, booking portals, and CRM systems
    • Tech-savvy with a quiet, professional home workspace
    • Passionate about helping others and delivering great service
    • Must be 18+ and authorized to work in the United States
    What We Provide:
    • Full training and ongoing mentorship
    • Travel agent certification (if desired)
    • Access to travel discounts and perks
    • Supportive online community and tools to help you succeed
    $20,000 - $65,000 a year
    Love helping people? Have a passion for travel? This could be your next favorite remote opportunity

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