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    Business System Analyst - Hartford, United States - Crescens

    Crescens
    Crescens Hartford, United States

    3 weeks ago

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    Description

    Job Title:
    Business System AnalystDuration: 12 MonthsLocation: Hartford, CT-RemoteNote:

    Travel to various state offices may be required . Client is located in

    downtown Hartford and the Greater Hartford

    area.

    Local Travel Reimbursement is not provided

    Job Description:


    The Business Analyst will support a cross-functional project teams focused on driving the end-to-end digital product lifecycle for features and products to improve the overall online experience of residents and businesses in the client.


    The Business Analyst will support one or more teams by performing detailed requirements analysis, create and maintain relevant product/project documentation, and perform solution testing consistent with the goals and objectives of the client.

    Experiences Required for This RoleRequirements Analysis - At least 5 years of experience and use cases with the following:

    Evaluating business processes and user needsAnticipating requirements, uncovering areas for improvement, and developing and implementing solutionsEffectively communicating your insights and plans to technical and non-technical audiences, including cross-functional team members, stakeholders, and managementPrioritizing requirements based on product roadmap, business needs, and technical feasibilityAbility to navigate complex stakeholder relationships, competing resources, and prioritiesRequirements Documentation - At least 3 years of experience and use cases with the following:

    Conducting meetings and presentations to share ideas and findingsDocumenting results of your requirements analysis in the format of user flows, system flows, system requirements, user stories, and user acceptance criteriaGathering, documenting, and reporting critical information from meetings with various stakeholdersUser Acceptance Testing - At least 2 years of experience and use cases with the following:

    Ensuring solutions meet business needs and requirementsPerforming user acceptance testingClassifying and documenting defectsDigital Platforms, Tools and Discipline - At least 2 years of experience and use cases with the following:

    Working with enterprise scale digital platforms specializing in at least 3: omni-channel service delivery, web content management, customer relationship management, identity and data integrationEstablishing continuous improvement/delivery pipeline to continually improve products post-launch based on customer research and feedbackUsing of productivity, communication and analysis tools to manage iterative delivery, such as JIRA/Confluence, Google Analytics, Git Repository, Microsoft Teams, Microsoft Office (Word, PowerPoint, Excel)Staying up to date on the latest process and IT advancements to automate and modernize systemsKnowledge, Skills, and AbilityBusiness Analysis

    Exceptional analytical and conceptual thinking skillsThe ability to influence and determine acceptable solutions with stakeholdersAdvanced technical and documentation skillsFundamental analytical and conceptual thinking skillsReporting and presentingA track record of following through on commitmentsExcellent planning, organizational, and time management skillsA history of leading and supporting successful projectsPerformance in Complex Situations

    Communication and collaboration with state-wide partnersClearing challenges for team membersComfort in blazing a path through an ambiguous work environmentJudgement fitting to the ever-changing environmentAbility to juggle multiple project workstreamsService Design Team Building

    Supporting teammates' skills and behaviors development and deliveryA balance between strong domain expertise and flexibilityPrioritization, organization, and triage in an independent environmentEncouraging of an interactive, cooperative, collaborative, and customer-focused work environmentAbility to maintain strict confidentialityJudgement in dealing effectively and diplomatically with all levels of government staffPreferred Skills & QualificationsOther Desirable Skills

    A bachelor's or master's degree in business or related field5 years of business analysis or a related field.

    2 years of user-centered design2 years of user research and analytics1 year of customer relationship management platforms such as Salesforce1 year of web content management platforms such as Sitecore1 year of cloud-based services and solutions such as AzureRequired Skills:

    AGILE - Agile Development MethodologyProject management

    #J-18808-Ljbffr
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