Team Leader - Los Alamos

What You Will Do · Innovative Customer Experience Division (ICE) is seeking an energetic, highly technical, and customer-focused team leader for the ICE Field Services (ICE-FS) group. · ICE-FS consists of approximately 95 professionals, technicians, contractors and students. The ...

Job description

What You Will Do

Innovative Customer Experience Division (ICE) is seeking an energetic, highly technical, and customer-focused team leader for the ICE Field Services (ICE-FS) group.

ICE-FS consists of approximately 95 professionals, technicians, contractors and students.

The successful candidate will manage a team of 15 to 18 highly technical employees performing both classified and unclassified system administration of Microsoft Windows desktops, Mac desktops and Linux desktops for customers.

The selected candidate's primary responsibilities will include design and implementation of complex institutional and programmatic classified and unclassified computing environments, as well as first level manager duties.

The selected candidate will also be responsible for the support of a complex multi-platform environment with Virtual Desktop Infrastructures (VDI and Citrix Provisioning diskless technology.

In addition to the responsibility for ongoing development, design and implementation of major classified and unclassified systems, there will be additional responsibilities to negotiate and manage Service Level Agreements (SLAs), implement and support ICE best practices, utilize services and tools in order to promote standard desktop configurations and security compliant systems.

Along with being the technical leader of the team, the first level manager duties will also include fulfilling performance management activities, mentoring direct reports, advancing professionalism, supporting technical growth, and providing excellent customer service.

The selected candidate will also manage budget and associated deliverables by serving the steward of the team's finances, personnel, and property resources.

What You Need

Minimum Job Requirements

Expert knowledge of hardware and operating systems (Windows/Mac/Linux) including system architectures and network infrastructures (classified and unclassified)
Expert knowledge and demonstrated experience of desktop computing support, computing infrastructure design and implementation, network integration, and an understanding of Laboratory computing and network operations (classified and unclassified)
Expert knowledge of diskless technologies including both Virtual Desktop Infrastructure and Citrix Provisioning.
Expert knowledge and experience with supporting data acquisition systems in both the unclassified and classified networks.
Expert knowledge and demonstrated experience in system configuration management methodologies
Technical leadership experience with an emphasis on planning, employee development, performance management, team building, goal setting, problem solving, and conflict resolution
Demonstrated ability to work with all levels of management and cyber security personnel
Extensive experience with collaboration across organizational boundaries, and the ability to manage customer relationships in a positive and effective manner
Experience with vulnerability remediation and system patching and vulnerability remediation.
Must have organizational skills, time management skills and outstanding customer service

Education/Experience:

Position requires a Bachelor's degree and 8 years of related experience or an equivalent combination of education and experience directly related to the occupation.

Desired Qualifications:
Active DOE L or Q clearance, or equivalent, transferable clearance.
Knowledge of IT governance frameworks such as ITIL, or COBIT.
Knowledge of the Information Architecture process and implementation of standards.
Knowledge of project management principles to set project scope, schedule, priorities, and deliverables.
Experience in critical thinking, problem solving, and decision making.

Work Location:
The work location for this position is onsite and located in Los Alamos, NM. All work locations are at the discretion of management.

Position commitment:

Regular appointment employees are required to serve a period of continuous service in their current position in order to be eligible to apply for posted jobs throughout the Laboratory.

If an employee has not served the time required, they may only apply for Laboratory jobs with the documented approval of their Division Leader.

The position commitment for this position is 1 Year.

Note to Applicants:

Due to federal restrictions contained in the current National Defense Authorization Act, citizens of the People's Republic of China-including the special administrative regions of Hong Kong and Macau-as well as citizens of the Islamic Republic of Iran, the Democratic People's Republic of Korea (North Korea), and the Russian Federation, who are not Lawful Permanent Residents ("green card" holders) are prohibited from accessing facilities that support the mission, functions, and operations of national security laboratories and nuclear weapons production facilities, which includes Los Alamos National Laboratory.

Where You Will Work

Located in beautiful northern New Mexico, Los Alamos National Laboratory (LANL) is a multidisciplinary research institution engaged in strategic science on behalf of national security.

Our generous benefits package includes:
PPO or High Deductible medical insurance with the same large nationwide network
Dental and vision insurance
Free basic life and disability insurance
Paid maternity and parental leave
Award-winning 401(k) (6% matching plus 3.5% annually)
Learning opportunities and tuition assistance
Flexible schedules and time off (paid sick, vacation, and holidays)
Onsite gyms and wellness programs
Extensive relocation packages (outside a 50 mile radius)

Additional Details

Directive Employment with Triad requires a favorable decision by NNSA indicating employee is suitable under NNSA Supplemental Directive Please note that this requirement applies only to citizens of the United States.

Foreign nationals are subject to a similar requirement under DOE Order 142.3A.

Clearance:
Q (Position will be cleared to this level).

Selected applicants will be subject to a background investigation conducted by or on behalf of the Federal Government, and must meet eligibility requirements* for access to classified matter.

This position requires a Q clearance. and obtaining such clearance requires US Citizenship except in extremely rare circumstances.

Dependent upon the position, additional authorization to access classified information may be required, which may or may not be available to dual citizens.

Receipt of a Q clearance and additional access authorization ultimately is a decision of the Federal Government and not of Triad.

Eligibility requirements:
To obtain a clearance, an individual must be at least 18 years of age; U.S. citizenship is required except in very limited circumstances. See DOE Order 472.2 for additional information.

New-Employment Drug Test:

The Laboratory requires successful applicants to complete a new-employment drug test and maintains a substance abuse policy that includes random drug testing.

Although New Mexico and other states have legalized the use of marijuana, use and possession of marijuana remain illegal under federal law.

A positive drug test for marijuana will result in termination of employment, even if the use was pre-offer.

Regular position:
Term status Laboratory employees applying for regular-status positions are converted to regular status.

Internal Applicants:

Regular appointment employees who have served the required period of continuous service in their current position are eligible to apply for posted jobs throughout the Laboratory.

If an employee has not served the required period of continuous service, they may only apply for Laboratory jobs with the documented approval of their Division Leader.

Please refer to Policy Policy P701 for applicant eligibility requirements.

Equal Opportunity:
Los Alamos National Laboratory is an equal opportunity employer.

All employment practices are based on qualification and merit, without regard to protected categories such as race, color, national origin, ancestry, religion, age, sex, gender identity, sexual orientation, marital status or spousal affiliation, physical or mental disability, medical conditions, pregnancy, status as a protected veteran, genetic information, or citizenship within the limits imposed by federal, state, and local laws and regulations.

The Laboratory is also committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process.

To request such an accommodation, please send an email to or call