Customer Care Associate - Concord, CA
1 day ago
Job description
About Cerus:
Cerus aims to be the global leader and trusted partner of blood centers and hospitals whose technology, services, and commitment are the lifeblood of safe and accessible blood for patients around the world.
This temporary opportunity is expected to last weeks and follows a hybrid work schedule based out of Concord, CA.
Summary & Scope of Position:
Performs all Customer Care processes and supports Cerus organization. Ensures customer requirements and company obligations for product and services are met, and in line with company policies and procedures.
Primary responsibilities:
Support customer administration activities with:
Development of customer care processes systems and improvements of existing processes and systems
- Generating reports all necessary reports
- Act as point of contact for internal and external customers
Collaborate with colleagues based on area of responsibility.
Process customer purchase orders for products and services, provide all necessary confirmations
- Intake of customer complaints and feedback
- Control and archive customer care records
- Interface with 3PL warehouse regarding all necessary and required functions
- Perform other duties as required.
Qualifications/Requirements:
- Associates degree or equivalent with a minimum of 4 years' experience in customer service or related field
- Experience with medical device, diagnostic or medical technology preferred
- Attention to detail, priority setting and time management
- Ability to work independently and as a team member
- Ability to interact with a diverse customer population
- Strong verbal and written communication skills
- Proficiency with Microsoft Office, Salesforce CRM, ERP system knowledge or equivalent
All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.
Similar jobs
About Cerus: · Cerus aims to be the global leader and trusted partner of blood centers and hospitals whose technology, services, and commitment are the lifeblood of safe and accessible blood for patients around the world. · This temporary opportunity is expected to last weeks and ...
2 days ago
About Cerus: · Cerus aims to be the global leader and trusted partner of blood centers and hospitals whose technology, services, and commitment are the lifeblood of safe and accessible blood for patients around the world. · This temporary opportunity is expected to last weeks and ...
1 day ago
Right at Home is seeking Care Associates to join their dynamic care team providing clinical expertise in-home. · ...
5 days ago
We are looking for a passionate, experienced childcare giver who loves children. · Check children in and outCreate a safe environment for the childrenPlaying and caring for the childrenCommunicate and practice exceptional customer service standards. · ,Practice a clean and safe e ...
3 weeks ago
· Benefits:Flexible schedule · Employee discounts · Forma Gym is looking for a team member to join our Kidzville team This is a great opportunity for a parent who's looking to bring their child with them to work We are looking to hire a team member to fill our childcare position ...
1 day ago
We are looking for a team member to join our Kidzville team This is a great opportunity for a parent who's looking to bring their child with them to workCheck children in and out · Creating a safe environment for the children · Playing and caring for the children · ...
3 weeks ago
We are looking for a passionate, experienced childcare giver who loves children. · This is a great opportunity for a parent who's looking to bring their child with them to work. · ...
6 days ago
We are looking for a team member to join our Kidzville team This is a great opportunity for a parent who's looking to bring their child with them to workCheck children in and out · Creating a safe environment for the children · Playing and caring for the children,Communicate and ...
6 days ago
Forma Gym is looking for a team member to join our Kidzville team. This is a great opportunity for a parent who's looking to bring their child with them to work. We are looking to hire a team member to fill our childcare position. · ...
3 weeks ago
Job Description: · This position reports directly to either Registered Nurse (RN) or Licensed Practical Nurse (LPN), working closely together as a team towards providing excellent patient care. · Key Responsibilities · Clinical Procedures · pushes/pulls/ lifts 50 lbs regularly pe ...
5 days ago
Right at Home prioritizes providing high-quality care in patients' homes. · Flexible scheduling allows employees to work part-time positions · Care Associate Responsibilities: · ...
5 days ago
We are seeking skilled Caregivers(HCAs) tobe part of a dynamic care team providing clinical expertise in-home. We have immediate part-time positions available. Shifts are M - F from 10a to 2p. There are also other shifts available and flexibility with schedules. ...
5 days ago
The Resident Care Associate (RCA) provides personal care, companion care, nursing assistance and other assigned tasks to residents living in Eskaton communities. · ...
1 month ago
The Resident Care Associate (RCA) provides personal care, companion care, nursing assistance and other assigned tasks to residents living in Eskaton communities. · ...
4 weeks ago
Performs general administrative duties and customer service. Assists in all aspects of front office functions to provide quality service to patients and staff. · Maintains excellent customer service. · ...
1 month ago
The Care Transition Associate performs patient-centered administrative tasks to support care coordination within acute care hospital hubs. · Support patients and families with their discharge plan. · Coordinate post-acute care referrals. · ...
2 weeks ago
The Care Transition Associate performs patient-centered administrative tasks to support care coordination within acute care hospital hubs. · ...
2 weeks ago
+Job summary · Eskaton is a nonprofit senior services provider serving Northern California's older adults for over 55 years. With over 1,700 employees and 28 communities and services in Northern California Eskaton is a great company to join and build your career. · +Qualification ...
1 week ago
The Customer Care Associate ensures seamless support for a portfolio of customers by addressing inquiries, resolving requests, and fostering satisfaction with the Odoo product. · Manage a portfolio of approximately 1,400–1,600 accounts, · Handle a volume of administrative custome ...
1 month ago
The Resident Care Associate (RCA) provides personal care, companion care, nursing assistance and other assigned tasks to residents living in Eskaton communities. · ...
1 month ago