Collections Supervisor - United States
1 day ago

Job summary
Supervise daily activities of collections officers to ensure targets and quality standards are met Oversee daily collections operations manage and support the off-shore team of collectors Monitor daily KPIs and overall Team performance Conduct regular coaching sessions Review calls with Compliance Breaches and provide immediate coaching and feedback accordingly Ensure adherence to Compliance requirements company policies and regulatory standards are met Complete all administrative tasks where necessary Provide feedback or refer issues to upper management when required Complete reporting of Teams performance for management visibility Provide prompt
and frequent communication on the teams attendance or if any other challenges arise with the client
Job description
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