Licensing Specialist - Phoenix, United States - Arizona Official Website of State of Arizona

Description

Job Summary:

The Arizona Department of Real Estate (ADRE), Licensing Services Division is seeking a Customer Service Representative - Licensing Specialist to serve as a Division Representative to the real estate industry and public sector.

• Interact with real estate licensees, other government agency staff and the public, fielding a high volume of telephone calls, walk-in visitors, and electronic and paper correspondence

• Perform scanning, copying, and filing of documents in multiple divisions within the Department

• Process a variety of ADRE applications and forms at the front desk as well as electronically

• Provide phone and electronic assistance to real estate licensees and the public

• Compose and draft written correspondence

• Other duties as assigned

Knowledge:

• Arizona Revised Statutes and Administrative Code, pertaining to the Department of Real Estate is preferred, but not required

• Real estate industry and/or professional experience working in the real estate industry is a preferred, but not required

Skill in:

• Strong oral and written communication skills, as well as the ability to understand data, position applicable information and convey it in a clear concise manner

• Operating standard office equipment including desktop computers, copiers, scanners, and fax machines

• Processing, reviewing, and following stated processes relating to applications

• Maintaining effective, cooperative relationships to conduct business

Ability to:

• Organize, prioritize and perform multiple tasks on a daily basis and work as a team player with several divisions

• Understand written and verbal instructions and complete assigned tasks accurately

• Exercise good judgment in safeguarding confidential and sensitive information

• Exercise diplomacy when dealing with people in sensitive situations

• Deliver customer service from a customer focused perspective

• Adhere to the concepts of the Arizona Management System

• Work within deadlines

• At least 2 years' of progressively responsible experience as a customer service representative or administrative assistant in a professional environment, preferably real estate

• An Associate's degree or higher from an accredited college or university in business, public administration, or a related degree

Driving Requirements:

• Employees who drive on state business are subject to driver's license record checks, must maintain acceptable driving records and must complete any required driver training (see Arizona Administrative Code .)

• Requires possession of and ability to retain a current, valid state-issued driver's license appropriate to the assignment

The State of Arizona offers a comprehensive benefits package to include:

• Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance

• Life insurance and long-term disability insurance

• Vacation plus 10 paid holidays per year

• Health and dental insurance

• Retirement plan

• Sick leave

For a complete list of benefits provided by The State of Arizona, please visit our

• Positions in this classification participate in the Arizona State Retirement System (ASRS)

• Please note, enrollment eligibility will become effective after 27 weeks of employment