eligibility supervisor - Fort Myers, United States - My Florida Corp Defunct
Description
ELIGIBILITY SUPERVISOR -SES
Date:
Apr 23, 2024
Location:
FT MYERS, FL, US, 33901
The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website ) .
Requisition No: 827991
Agency:
Children and Families
Working Title:
ELIGIBILITY SUPERVISOR -
SES
Pay Plan:
SES
Position Number:
Salary:
$1, $2,731.48 Bi-Weekly
Posting Closing Date:
05/07/2024
Total Compensation Estimator Tool )
Economic Self-Sufficiency Specialist Supervisor –
SES
This is an Internal Agency Opportunity and only qualified candidates currently employed with the Department of Children and Families will be considered.
SES in Lee County.
Teleworking is not an option for
SES positions. Some travel may be required. Facility is a tobacco free environment.
The bi-weekly salary range for this position is $ 1, $2,731.48
The individual occupying this position is responsible determining initial and ongoing eligibility for social service programs, including reviewing, and analyzing error-prone and complex cases to evaluate the quality and quantity of services, conducting trainings, and monitoring staff as appropriate.
EXAMPLES OF WORK PERFORMED:
Supervise ESS Staff
Communicate with, motivate, train, and evaluate employees' performance; plan and direct their work.
Review and analyze error-prone and complex cases to evaluate the quality and quantity of services.
Conduct training and mentor staff.
Plan, evaluate, lead and guide staff towards continuous quality improvement.
Lead their team in such a manner that enhances customer service and the goals of the agency.
KNOWLEDGE, SKILLS AND ABILITIES:
Excellent people skills.
Knowledge of public assistance program objectives and policies
Knowledge of interviewing techniques.
Knowledge of methods of compiling, organizing, and analyzing data
Knowledge of applicable mainframe systems and software applications
Excellent skills in operating a personal computer
Ability to supervise people
Ability to coordinate the operations and activities of a unit
Ability to interpret and apply complex information concerning policies and procedures related to ESS programs
Ability to develop and deliver public presentations
Ability to investigate complaints
Ability to meet and deal with the public in a variety of situations
Ability to compose documents involving technical information
Ability to interpret and apply regulation materials
Ability to prioritize and meet deadlines
Ability to establish and maintain effective communication
Ability to communicate effectively both orally and in writing
Ability to apply ethical business practices
MINIMUM REQUIREMENTS
Have an Associate's degree, or 60 semester or 90 quarter hours of college, plus two years of processing experience in the ESS program as an Economic Self-Sufficiency Specialist I or an Economic Self-Sufficiency Specialist II.
Paraprofessional experience in a position where the major responsibility was determining eligibility, conducting interviews, providing counseling, recruiting, billing, or collecting accounts, checking credit, processing insurance policies or claims or providing customer service can be substituted on a year for year basis for the required college education.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
Nearest Major Market:
Fort Myers
Nearest Secondary Market:
Cape Coral