- Transform service delivery operations to be predictable, scalable, and aligned with COTS application inclusions through process development, contractual compliance and behavioral change.
- Manage resource allocation by establishing a skills matrix of team members and then ensuring that each person has workloads aligned with operational targets managed to a functional budget for all areas of ownership.
- Cultivate positive and productive cross-functional collaboration to ensure alignment and growth with Sales, Product Management, Customer Success and other key partners.
- Establish clearly defined goals, objectives, responsibilities, competencies and development plans for each member on the team - coach, mentor and develop team members to promote retention and identify new talent.
- Relentlessly manage with metrics and make data-driven decisions and improvements and provide insights to inform leadership and board on implementation KPIs and context.
- Instrument tools and capabilities to advance operations, including project management, customer satisfaction feedback and customer journey tracking.
- Provide coaching and performance feedback through one-on-one meetings, staff meetings and other communication as appropriate.
- Keep abreast of industry trends and best practices, market data and new product rollouts.
- Live OPEXUS core values, team norms and foster an inclusive culture by promoting diversity of thought internally and externally, while modeling smart and healthy leadership practices.
- Mentor new and junior employees to cultivate employee experience and growth opportunities.
- 7+ years of progressive implementation/SaaS professional services delivery, including direct supervisory experience required.
- Deep understanding of delivery formats, KPIs and industry best practices.
- Knowledge of SaaS technology practices, private equity experience strongly preferred.
- Proven and demonstrated leadership skills, dedicated team resource, and company culture champion.
- Must commit to a hybrid-office setting and be in the office a minimum of two days per week.
- Experience using industry-standard and company-specific metrics, project-management systems, and financial systems to provide accountability and transparency.
- Ability to develop, maintain, and strengthen relationships with stakeholders at all levels.
- Can plan strategic initiatives and execute tactics while following set timeline.
- B.S. degree or equivalent 4 years' experience.
-
Implementation Consultant
2 weeks ago
Trigenx Washington, United StatesJob Description · Job DescriptionHybrid/Remote Position · The Implementation Consultant is responsible for advising new customers throughout the onboarding process by providing technical configuration, administrative training, and best practices for product adoption and long-term ...
-
Implementation Associate
2 weeks ago
Privia Health Washington, United StatesJob Description · Job DescriptionCompany Description · Privia HealthTM is a technology-driven, national physician enablement company that collaborates with medical groups, health plans, and health systems to optimize physician practices, improve patient experiences, and reward do ...
-
Implementation Consultant
2 weeks ago
Marcum Search LLC Washington D.c., United StatesMarcum Technology is seeking a knowledgeable and motivated Implementation Consultant with Vena Solutions experience to join our FP&A Solutions team. The successful candidate will be responsible for managing and executing the implementation of Vena software for our clients. You wi ...
-
IT Engineering Implementation Manager
3 weeks ago
Peraton Washington, United States Full timeResponsibilities · Peraton is seeking an IT Engineering Implementation Manager to join our team of qualified, diverse individuals. The ideal candidate will support the United States Citizen and Immigration Services (USCIS) in maintaining its information technology (IT) enterprise ...
-
Implementation Consultant
6 days ago
Experis Hillcrest Heights, United StatesOur client, a global professional services company that specializes in providing consulting, technology, and outsourcing services to U.S. federal government clients is seeking an Implementation Consultant to join their team. As an Implementation Consultant, you'll be driving acti ...
-
Arc Aspicio Washington, United StatesInterested in working in an innovative, collaborative environment with motivated, social people? At Arc Aspicio, you can join an innovative consulting firm that specializes in management, strategy, process, human capital, data, and technology professional services to deliver comp ...
-
eCW Implementation Specialist
2 weeks ago
DCPCA Washington, United StatesJob Description · Job DescriptionSalary: $80,000 Annually · POSITION SUMMARY: · The eCW Implementation Specialist is a key member of the DCPCA HIT team whose primary purpose is to support eClinicalWorks (eCW) electronic health records (EHR) and electronic health exchange (eHX) ap ...
-
SaaS Implementation Specialist
2 days ago
Quire, LLC Washington, United StatesJob Description · Job DescriptionQuire is seeking a SaaS Implementation Specialist to join our capable and supportive team · THIS IS A WORK FROM HOME OPPORTUNITY · Founded in 2010, Quire is the first truly collaborative, most flexible online Technical Report Management platform ...
-
Implementation Associate
2 weeks ago
Privia Health Arlington, United StatesCompany Description · Privia HealthTM is a technology-driven, national physician enablement company that collaborates with medical groups, health plans, and health systems to optimize physician practices, improve patient experiences, and reward doctors for delivering high-value ...
-
Implementation Manager
2 days ago
Govini Arlington, United StatesCompany Description · Govini builds software to accelerate the Defense Acquisition Process. Ark, Govini's flagship product, is a suite of AI-enabled applications, powered by integrated government and commercial data, that solves problems across the entire spectrum of Defense Acqu ...
-
Implementation Associate
3 hours ago
Privia Health Arlington, United StatesJob Description · Job DescriptionCompany Description · Privia HealthTM is a technology-driven, national physician enablement company that collaborates with medical groups, health plans, and health systems to optimize physician practices, improve patient experiences, and reward do ...
-
Implementation Coordinator
4 weeks ago
Stand Together Arlington, United StatesAmericans for Prosperity (AFP) is the premier grassroots organization focused on advocating solutions to the country's greatest challenges. We recognize that tens of millions of Americans are frustrated with the extreme partisanship in government that keeps common-sense reforms f ...
-
Sr. Implementation Analyst
4 days ago
Experis Washington, United StatesOur public sector client is hiring a · Sr. Implementation Analyst . · Candidates must be US Citizens and able to obtain a Public Trust clearance. · Location: · Remote · Pay rate: · $60-$70/hr W2 · Duration: · Long term contract · As a Sr. Implementation Analyst, you'll help drive ...
-
Implementation Consultant
3 weeks ago
Heuristic Solutions Arlington, United StatesJob DescriptionJob Description · Join a growing technology team and an awesome customer community. · Do you... · enjoy making the complex simple? · love being "hands on" in the software.... without having to program it? · plan your day, track your work, and keep your promise ...
-
Development Implementation Specialist
2 weeks ago
Educology Solutions Washington, United StatesJob Description · Job DescriptionSalary: · ESI is seeking a Development Implementation Specialist to support work for one of our customers. · Essential Job Functions · Conducts technical research, testing, evaluation and documentation of moderately complex hosting/configuration ...
-
Project Implementation Manager
2 weeks ago
Hill Associates Washington, United StatesJob Description · Job DescriptionHill Associates is seeking a Project Implementation Manager with Excel, Microsoft Access, and Visual Basic programming skills to provide support for a high-profile Washington, D.C. federal agency. This role entails providing operational and servic ...
-
Senior Program Officer, Implementation Science
4 weeks ago
PCORI Washington, United StatesDivision: Comparative Clinical Effectiveness Research (CER) · Reports to: Associate Director, CER · Staffing Advisors has been exclusively retained by Patient-Centered Outcomes Research Institute ("PCORI") to conduct a search for a Program Officer, Implementation Science. PCORI ...
-
Implementation Specialist
2 weeks ago
True RX Washington, United StatesJoin the True Rx Health Strategist Revolution as an Implementation SpecialistReady to revolutionize healthcare? True Rx Health Strategists seeks an Implementation Specialist with a flair for innovation. This isn't your typical job; it's an opportunity to shape the future of healt ...
-
Implementation Specialist
1 week ago
Prescott's Monument, United StatesWe are seeking an experienced Netsuite and NextService professional possessing strong business operations knowledge, and project management. This is a high impact role that requires strong leadership and teamwork and the ability to understand business processes and needs from mul ...
-
Implementation Consultant
2 weeks ago
Trigenx Washington, United StatesJob Description · Job DescriptionHybrid/Remote Position · The Implementation Consultant is responsible for advising new customers throughout the onboarding process by providing technical configuration, administrative training, and best practices for product adoption and long-term ...
VP of Implementation - Washington, United States - AINS LLC DBA OPEXUS
Description
Job Description
Job DescriptionJoin the OPEXUS Implementation and ensure the successful configurations and onboarding of our customers. The VP of Implementation leads multiple software implementation teams across simultaneous customer engagements and is responsible for building and maintaining a team having the right mix of skill sets to meet our growing needs. This role reports to the Chief Customer Officer and oversees all aspects of the software implementation and onboarding process, including resource management, project management, software configuration, risk management, continuous improvement, KPI accountability and customer satisfaction based on the quality of the implementation service delivered.
If you are a motivated, detail-oriented, and passionate senior professional, and you would enjoy working within a larger development organization which can support your continued grown and evolution, we encourage you to apply for this exciting opportunity. We offer competitive salary packages, flexible working hours, and a friendly work environment that promotes creativity, innovation, and growth.
Location: Washington, DC with Hybrid Telework Available
Roles & Responsibilities:
Required Skills and Experience:
Education:
About OPEXUS
Get government unstuck with OPEXUS. We believe the professionals who keep democracy running expect and deserve exceptional technology experiences. With more than 30 years of experience supporting public institutions, OPEXUS is the leader in FedRAMP-certified government process management software, bringing operational excellence to governments' middle office so agencies can focus on the critical work of mission delivery.
Our customers and employees share the desire to make a positive impact on society and leave a legacy. Our location in the heart of Washington, D.C. enables our team to work hand-in-hand with our customer community to deliver built-for-government software applications that users love.
If you are a talented, entrepreneurial candidate with an interest in driving growth, then we want to talk with you. We offer countless opportunities for our employees to stretch and take on new challenges in their careers.
OPEXUS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
#OPEX
