Customer Support Manager - Moonachie, NJ

Overview · You're a leader who is passionate about building teams that delivery exceptional service and create a seamless customer experience. Come, discover a career that's designed to be different · At Room & Board, our leaders are the foundation of our business; it's crucial t ...

Job description

Overview
You're a leader who is passionate about building teams that delivery exceptional service and create a seamless customer experience. Come, discover a career that's designed to be different

At Room & Board, our leaders are the foundation of our business; it's crucial they understand their customer, cultivate our culture, develop high-caliber teams, and contribute to building their business. As a
Customer Service Manager | Warehouse Manager
, you'll report to and be a strong partner to our Delivery Market Manager, joining a team of 3 leadership peers who work collaboratively to lead and inspire a team of over 40 staff members. Your individual focus will be leading and developing of 5 Customer Support Associates—those who guide and educate customers throughout the delivery process, ensuring a smooth and thoughtful experience. This is a high-impact, hands-on leadership role in a fast-paced, customer-centric environment.

Location:
9 Garden Street

Moonachie, NJ 07074

Schedule:
Tuesday through Saturday (Sundays/Mondays off), with additional hours and flexibility as needed to fulfill the responsibilities of the role.

Hours:
7:30 a.m - 4:00 p.m., with additional hours and flexibility as needed to fulfill the responsibilities of the role

How you'll contribute as a Customer Service Manager | Warehouse Manager:

• Lead from the floor, supporting associates in real time as they navigate customer interactions and delivery logistics.
• Coach and develop staff members, fostering personal and professional growth.
• Champion an extraordinary customer experience by applying strategic insight and building meaningful relationships.
• Collaborate with fellow leaders to maintain a cohesive, high-performing team.
• Promote operational excellence by supporting safe, clean, and efficient work environments across delivery and warehouse functions.
• Build a culture of inclusion, respect, and transparency, grounded in our guiding principles.

What you bring to the role as a Customer Service Manager | Warehouse Manager:

• 3+ years of leadership experience in warehouse, logistics, delivery, inventory, distribution, or retail management, ideally in a customer-facing environment.
• Proven ability to coach and develop talent. You are dedicated to enriching the lives of your team by helping them grow both personally and professionally.
• Strong organizational skills and attention to detail, with a belief that team development drives success.
• Passion for customer service and problem solving, with a hands-on approach to team support and leadership.
• Clear, motivating communication style—setting expectations, offering timely feedback, and recognizing achievements.
• Ability to build strong cross-functional relationships and collaborate on business strategies informed by customer needs and market dynamics.
• Confident with technology and quick to learn new tools, systems, and platforms that help you work smarter and more efficiently.
• Ability to provide proof of identity and legal work authorization upon hire.

What you'll find as a Customer Service Manager / Warehouse Manager:

• Salary: $85,000 - $95,000 / year, depending on experience.
• Benefits that focus on holistic well-being. The whole person matters, not just the one who shows up for work. That's why we invest in holistic well-being that supports and encourages you to live a full life. Besides a competitive paycheck, we offer several awesome perks to help you thrive in every aspect of life. Picture this: three weeks paid vacation, a generous 401(k) match, profit-sharing, and a whole bunch of cool extras. And here's something we're especially proud of - we're a 100% employee-owned company. Through our Employee Stock Ownership Plan, every staff member shares in our growth and success. These are benefits that support you physically, emotionally, and financially - from head to toe
• Meaningful work. We create a meaningful work experience by empowering everyone to contribute, taking pride in everything we do, and making the world sustainable, inclusive and beautiful.
• A culture of respect. We sustain a culture of respect by relying on our shared values, building supportive and kind teams, and ensuring all voices are heard and celebrated.

To view our benefits in detail and to learn more about our culture, please visit our career site at .

Application Deadline:
The position will remain open until filled; there is no specified deadline.

Room and Board is a modern furniture and home decor retailer committed to creating beautiful, well-made products while providing exceptional customer service. Our mission is to help people create homes they love through timeless designs, sustainable practices, and a focus on quality craftsmanship. To view our benefits in detail and to learn more about our culture, please visit our career site at .

Room & Board is an equal employment opportunity employer. Our policy is not to unlawfully discriminate against any applicant or staff member on the basis of age, race, color, sex, sexual orientation, gender identity or expression, religion, national origin, disability, or any other consideration made unlawful by applicable federal, state, or local laws. We also prohibit harassment of applicants and staff members based on any protected category, characteristic or status. It is also our policy to comply with all applicable state, federal and local laws respecting consideration of unemployment status in making hiring decisions.

As an applicant, you have rights under Federal Employment Laws, and your state may offer additional protections. To view applicable laws, visit our partner site.

Discover a career designed to be different.