Customer Service Representative- Rochester, VT - Bar Harbor Bank & Trust

    Bar Harbor Bank & Trust
    Bar Harbor Bank & Trust Rochester

    5 days ago

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    Description

    Job Summary

    We are seeking a Customer Service Representative to join our team at Bar Harbor Bank & Trust. This role is critical to our success, as you will be the first point of contact for our customers. You will have the opportunity to make a real difference in their lives by supporting them with their day-to-day financial needs and building trusted relationships.

    About the Role

    This is a full-time position that requires 25 hours of work per week. As a Customer Service Representative, you will be responsible for:

    - Assisting customers in identifying their financial needs and recommending additional products and services to contribute to the company's success.

    - Recognizing and seizing opportunities to make referrals for loans, trusts, investments, insurance, and other exceptional services offered by the bank.

    - Gaining an understanding of the banking industry and contributing to meeting branch goals in various categories, including deposits and loans.

    - Building trusting relationships with individuals in the communities we serve.

    - Being an active participant in and advocate for community growth and prosperity.

    - Processing transactions for customers in a prompt, efficient, courteous, and professional manner.

    - Providing exceptional customer service, reaching effective resolutions, and following through with customers for all inquiries.

    Responsibilities and Requirements

    - General banking knowledge and mastering routine transactions, including account opening.

    - Interest and experience in customer service.

    - Working knowledge of Windows.

    Our Culture

    We believe that companies with a strong culture and higher purpose are better places to work and perform better in the long run. Our six Brand Behaviors include:

    - Positivity: Creating a rewarding and exciting place to work.

    - Communication: Sharing the right information clearly and quickly to build great relationships.

    - Teamwork: Actively sharing to build great teams and make positive things happen.

    - Initiative: Embracing change and valuing innovation to continually improve our customer experience and team development.

    - Professionalism: Showing respect and treating others with care and respect.

    - Quality: Ensuring the highest quality standards are adhered to in everything we do.

    EEO Statement

    Bar Harbor Bank & Trust is an Equal Opportunity Employer and welcomes applications from diverse candidates. We are committed to creating an inclusive workplace where everyone feels valued and respected.

    Qualifications

    - High School or equivalent education.

    We offer a competitive pay package, referral incentives, employee stock purchase plan, medical/dental/vision/life insurance plans, paid holidays, 401(k) plan, paid time off, wellness program, continuing education benefits, and more.



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