Operations Manager - New York, United States - FreightTAS

    FreightTAS
    FreightTAS New York, United States

    2 weeks ago

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    Description

    Operations Manager- Freight Forwarding Company

    • Salary - $80,000-$120,000k base depending on experience
    • Excellent benefits
    • Cargowise advantageous or similar software
    • Must have a minimum of 5 year of current experience working at an International freight forwarder in operations is required to complete the tasks asked for this position.
    • Candidates must be legally eligible to work in the US.

    The Operations Manager leader will be responsible for managing import/export-related functions that include ocean, air & customs brokerage activities. Will help to establish standard operating procedures and ensure conformance to operational metrics with the goal to continuously improving process flows. Support Back office operations teams.

    Background Required:

    • International freight forwarding industry experience (5+ years)
    • Extensive knowledge of air & ocean operations
    • Strong understanding of customs brokerage processes
    • Help support Back Office – staff
    • Staff management & training skills
    • Knowledge of overall US markets (rail, ports & domestic transportation carriers)
    • Experience working across global network of offices and agents
    • Established standard operating procedures & metrics
    • Computer literate: Microsoft Excel, Access, Word, PowerPoint, & Outlook
    • Location: NJ

    Other essential abilities and skills:

    • Excellent communication skills (verbal & written)
    • Excellent customer service skills
    • Client interface to assist in closing and implementing new business
    • Continuous improvement mindset-problem solver
    • Detail oriented
    • Claim mgmt.
    • Carrier relations
    • Speed of invoicing analysis
    • CHB release monitoring

    Job Summary:

    The Operations Manager is responsible for the handling of the Air and Seafreight/ocean import/export files, including following the compliance guidelines that are in place, preparing quotes, and customer service.

    Desired Skills and Expertise:

    • Commitment to excellent customer service, utilizing effective communication and follow-up skills.
    • Ability to work effectively in a cross-functional team environment at all levels of the organization or work independently with little or no supervision to achieve results.
    • Practical problem-solving and decision-making skills.

    Qualifications:

    • Bachelors Degree
    • 5 years experience in International freight forwarding logistics operations
    • 5 years of customer service experience.