Federal Work Study - Rome, GA

Only for registered members Rome, GA, United States

4 weeks ago

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Job summary

This position will provide assistance to ITS in the form of front-line support; assisting with helpdesk functions in the form of phone calls, emails, remote support, and walk-in clients.

Responsibilities

  • Provides frontline telephone, email, web, remote and in-person client and technical support to faculty, staff, and students
  • Creates tickets in ITS Ticketing system for helpdesk resolution and tracking
  • Assists Client Technology Specialists with providing services to end-users

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