Federal Work Study - Rome, GA
4 weeks ago

Job summary
This position will provide assistance to ITS in the form of front-line support; assisting with helpdesk functions in the form of phone calls, emails, remote support, and walk-in clients.Responsibilities
- Provides frontline telephone, email, web, remote and in-person client and technical support to faculty, staff, and students
- Creates tickets in ITS Ticketing system for helpdesk resolution and tracking
- Assists Client Technology Specialists with providing services to end-users
Job description
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