Helpdesk Support Technician Tier 1 - Ridgeland, United States - HORNE LLP

HORNE LLP Ridgeland, United States

5 days ago

Description

This is a postition for a Helpdesk Support Technician - Tier 1.

Summary :
Provides first-level troubleshooting and basic technical support services to end-users of computers.

Duties/Responsibilites :
Diagnoses computer errors and troubleshoot computer software, hardware, and networking issues. Provide technical support to remedy computer problems. Follows up with users after problems have been resolved. Provides training in computer set-up and new technologies. Installs and configures software and operating systems, and updates these systems when necessary. Cleans and repairs computer hardware. Performs work under direct supervision. Handles basic issues and problems, and refers more complex issues to higher-level staff. Possesses beginning to working knowledge of subject matter.

Physical Requirements :
Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 20 pounds at times.

Travel required :
Determined by business needs. Anticipated to be less than 15%.

Requirements :

Associate degree in Information Technology or a closely related field, or the equivalent combination of work experience and education.

Ability to foster teamwork. Ability to develop and mentor others. Detail oriented. Ability to meet deadlines. Organizational skills. Ability to multi-task and prioritize. Ability to effectively communicate with Tier 2 support issues that require escalation. Must have a sincere desire to help others while providing friendly service

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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