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    Client Services Manager III - Austin, United States - Schenker & Co AG

    Schenker & Co AG
    Schenker & Co AG Austin, United States

    4 weeks ago

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    Description

    Job Overview

    Responsible for the day-to-day management of DB Schenker global accounts ensuring client satisfaction, support of global sales strategy and maintaining acceptable levels of service through coordination of operational requirements.

    Position will be based onsite at one of our key strategic accounts.


    What will you enjoy doing (duties/tasks)

    • Manages day to day key customer interface while being onsite at customer premises.
    • Maintains client satisfaction. Ensures statement of work and procedural details have been accurately and completely collected and communicated throughout the organization as necessary.
    • Monitors account service performance levels to ensure that client requirements/metrics are achieved. Works with operations management to analyze cause of failures and assists with the development and implementation of corrective action plans.
    • Ensures that all I.T./EDI needs are identified and systems are in place to meet client demands.
    • Supports account development with Global Sales. Conducts regular reviews of account revenue and operations performance with Global Account Managers. Works with Global Account Managers to understand and support strategy to gain new business while maintaining existing business.
    • Manages a team of Client Services team members and is responsible for the recruitment, placement and training of personnel. Reviews on-site employee performance to ensure compliance to client policies and established statement of work.
    Responsible for requisition of equipment, as needed, to support employee daily responsibilities.
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