Job Customer Service Technician - El Paso - Plan Systems

    Plan Systems
    Plan Systems El Paso

    1 week ago

    Description

    Customer Service Technician

    ProSphere (PST), a Planned Systems International (PSI) company, is seeking several individuals for the position of Customer Service Technician. Persons in this position will be required to be the Tier 1 first respondent to end-user requests for assistance in the operation and functionality of their computing systems, software, peripherals, and other devices. The successful candidate must be able to assist the user in the use of existing manuals and non-scripted or automated system responses in clearing Tier 1 trouble tickets. The candidate must be able to effectively interact with the user and be able to refer ongoing or unresolved issues to the appropriate technical, analysis, assurance, or engineering support team at Tier 2. Individuals in this role must possess effective communication skills, have attention to detail, and be willing to work as part of an integrated team consisting of both Government and contractor personnel on a nationwide level. These are full-time positions located in El Paso, TX. Veterans are highly encouraged to apply.

    All candidates must be US Citizens for this contract.

    Essential Functions and Job Responsibilities

    • Provide routine information technology (IT) customer support in maintaining computing systems, printers and other peripherals
    • Analyze and report daily on ticket resolution to an established weekly ticket closure rate
    • Troubleshoot basic IT services as needed and assist customers with reported issues
    • Will use an automated ticketing system on a daily basis
    • Successfully handle a wide range of hardware and network technology issues in a high-volume, fast paced environment
    • Will be responsible for all assigned trouble tickets from creation to resolution

    Minimum Requirements

    • Candidate must be a U.S. Citizen
    • Must live within 1 hour of the facility Gateway West, El Paso, TX)
    • Candidate required to be onsite once a week.
    • Must be able to obtain and maintain a clearance for persons in a position of public trust conducted by the Department of Veterans Affairs (VA) and the Office of Personnel Management (OPM)
    • Minimum high school diploma
    • Technical certifications strongly desired
    • Experience providing IT support to end-user communities preferred but not required
    • Excellent customer service and communications skills required
    • Demonstrable troubleshooting and problem resolution skills for desktops and laptops
    • Experience providing services to the federal government and/or the VA
    • Occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl
    • May be required to lift up to fifty (50) pounds
    • Ability to work overtime required on occasion
    • Ability to sit at a workstation for long periods of time

    Company Benefits

    PSI offers full-time, benefits eligible employees a competitive total compensation package that includes paid leave, and options for employer sponsored group medical, dental, vision, short-term and long-term disability, life insurance, AD&D coverage, legal services, identity theft, and accident insurance. Flexible spending account and health saving account options offer pre-tax savings for qualified medical, dental, and vision expenses. The company sponsored 401(k) retirement plan has an employer contribution match that is immediately vested. We invest in the professional growth of our employees through professional courses, certifications, and tuition reimbursement programs.

    EEO Commitment

    It is company policy to promote equal employment opportunities. All personnel decisions, including, but not limited to, recruiting, hiring, training, promotion, compensation, benefits, and termination, are made without regard to race, color, religion, age, sex, sexual orientation, pregnancy, gender identity, genetic information, national origin, citizenship status, veteran status, protected veteran status, disability, or any other characteristic protected by applicable federal, state, or local law. Reasonable accommodations for applicants and employees with disabilities will be provided. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources.

  • IT Service Technician

    3 weeks ago

    Only for registered members El Paso

    GovCIO is currently hiring for an IT Service Technician to provide onsite support for our federal customer. · ...

  • Service Technician

    1 day ago

    Only for registered members El Paso, TX

    The Service · Techncian at Mission Chevrolet is a Full Time role in the Auto industry.Perform routine maintenance and repair services on vehicles. · ...

  • IT Service Technician

    3 weeks ago

    Only for registered members El Paso

    An IT service technician is needed to provide onsite support for a federal customer. The job requires the ability to troubleshoot and repair various products and equipment. The employee must have excellent problem-solving skills and analytical abilities. · The ideal candidate wil ...

  • Field Service Technician

    3 weeks ago

    Only for registered members El Paso

    We are seeking knowledgeable customer focused auto, diesel, aircraft or forklift technicians to join the Crown team. · Troubleshoot diagnose and repair Crown and all other makes of lift trucks. ...

  • Maintenance Service Technician

    1 day ago

    Only for registered members El Paso, TX

    We are hiring for Maintenance Technicians who are well-versed in the plumbing field. · You must know how to work on Sewer lines and drains by using the snake machines. · Must be able to replace fixtures, including toilets and sinks. · Must be able to replace water heaters, work s ...

  • Field Service Technician

    2 days ago

    Sky Limit Systems El Paso

    At Sky Limit Systems, we seek a highly skilled technician to join our team as Field Service Technician supporting beverage manufacturing equipment across USA. · Install, commission & service new production lines maintaining highest safety standards working closely together · Perf ...

  • Food Services Technician

    6 days ago

    Only for registered members El Paso

    The Food Service Technician supports both patient and retail food and nutrition services, including food production, · cashiering, patient food service support and sanitation. · ...

  • Automotive Service Technician

    6 days ago

    Only for registered members El Paso, TX

    Jaguar Land Rover El Paso is looking for an Automotive Service Technician who will grow with and become a valuable member of our team. · ...

  • Electronic Service Technician

    1 day ago

    Only for registered members El Paso

    e3 Diagnostics is seeking a Field Service Technician (Sales & Service Tech) to join our team reporting to the regional office near El Paso TX. · ...

  • Environmental Services Technician

    2 weeks ago

    Only for registered members El Paso

    This position is located within the Environmental Management Services Division of a VA Medical Center. This position performs both janitorial and custodial services at the VA Medical Center. · Clean wards, patient rooms, storerooms, offices, corridors, restrooms, shower rooms and ...

  • Branch Service Technician

    16 hours ago

    Only for registered members El Paso

    We are seeking individuals who have worked in an industrial service environment to fill the position of Service Technician for El Paso and surrounding territories.The selected candidate will professionally install, maintain and repair customer compressed air equipment in assigned ...

  • Field Service Technician

    1 month ago

    Only for registered members El Paso

    We are seeking Field Service Technicians to perform work in a safe, professional, and timely manner. · Test for proper operations, diagnose, identify, and repair machine problems. · Perform component removal, disassembly, rebuild and installation in a timely and efficient manner. ...

  • Quick Service Technician

    1 day ago

    Only for registered members El Paso

    Mission Chevrolet is seeking a skilled Quick Service Technician to join our team in El Paso, Texas. As a commission-based full-time technician, you will play a crucial role in our dealership by performing high-quality vehicle maintenance and repairs for our customers. · ...

  • Field Service Technician

    2 weeks ago

    Only for registered members El Paso, TX

    FST3 serves as an Experienced Technician and Onsite Lead responsible for Executing and Coordinating Complex Maintenance and Repair activities for BESS , Inverters, and Power Systems. · ...

  • Field Service Technician

    1 month ago

    Only for registered members El Paso

    We are seeking knowledgeable customer focused auto, diesel, aircraft, or forklift technicians to join the Crown team. · Troubleshoot and repair Crown and all other makes of lift trucks. Perform all assigned planned maintenance on customer lift trucks. ...

  • Pest Service Technician

    1 month ago

    Only for registered members El Paso, TX

    We are looking to hire a dedicated Service · Technician to join our team. No experience in the field required but is highly desired.Drive to client locations to provide on-site service and support. · Diagnose issues with equipment and implement appropriate solutions. · ...

  • Electronic Service Technician

    1 week ago

    Only for registered members El Paso Full time

    e3 Diagnostics is seeking a Field Service Technician to join our team reporting to the regional office near El Paso TX. · Responsible for calibration maintenance equipment repairs and installations on a wide range of audiology equipment. · Build and maintain customer relationship ...

  • Hospital Service Technician

    1 month ago

    Only for registered members El Paso

    The Hospital Service Technician is responsible for equipment management tasks within the hospital to keep equipment flowing efficiently throughout the hospital. · ...

  • Plumbing Service Technician

    1 week ago

    Only for registered members El Paso, TX

    The Plumbing Service Technician is key member of our team performing service work on plumbing systems in commercial and residential environments. · ...

  • Branch Service Technician

    16 hours ago

    Only for registered members El Paso, TX, US

    We are seeking individuals who have worked in an industrial service environment to fill the position of Service Technician for El Paso and surrounding territories. · Our KFACT Certification program is an incentivized program designed for our Technicians to achieve growth and mast ...

  • Mobile Service Technician

    4 weeks ago

    Only for registered members El Paso

    This exciting opportunity is dedicated to supporting a national retail organization, providing crucial maintenance and repair services across their facilities. · ...

Jobs
>
El Paso