Service Manager - Meridian, MS
3 days ago
Job description
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Service Manager
Parish Tractor is looking for an enthusiastic and customer-focused Service Manager to lead our Service Department in Meridian, MS This role is responsible for managing daily operations, ensuring high-quality service work, supporting our team of skilled technicians, and delivering exceptional customer experience. Key Responsibilities:
- Lead and supervise service technicians and support staff.
- Schedule service jobs and assign work orders efficiently.
- Ensure repair work is performed accurately and on time.
- Manage warranty and recall processing.
- Communicate with customers regarding repair status, estimates, and concerns.
- Monitor technician productivity, efficiency, and training needs.
- Maintain cleanliness, safety, and compliance standards in the shop.
- Collaborate with Parts and Sales departments for smooth workflow.
- Track and report service KPIs (labor sales, turnaround time, etc.).
- Stay updated on Kubota service bulletins and diagnostics tools.
- 3+ years of experience in service management, preferably in AG, construction, or power equipment.
- Knowledge of Kubota equipment or similar brands is a strong plus.
- Proven leadership skills with the ability to motivate a team.
- Strong mechanical aptitude and diagnostic abilities.
- Excellent communication and organizational skills.
- Experience using dealership service management software (e.g., HBS, CDK, etc.).
- Valid driver's license and clean driving record.
- Kubota or OEM-certified technician background.
- Bilingual (English/Spanish) is a plus.
- Associates degree in Ag Mechanics, Diesel Technology, or related field.
Please visit our careers page to see more job opportunities
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