Data Center Customer Operations Technician III - Dallas, United States - Equinix

Description

Who are we?

Equinix is the world's digital infrastructure company, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

Data Center Customer Operations Technician III

Job Summary

Installs and troubleshoots fiber/copper circuits and performs rack and stack installations Applies acquired job skills to work on tasks that are semi-routine in nature. Supports the overall team and work independently. Daily interaction with customers on a regular basis through phone, on-site, or direct messages.

Responsibilities

Queue Management / Reporting

• Reviews and prioritizes requests in the queue while ensuring adherence to all customer expected completion dates and commitment times
• Maintains detailed written records and provide detailed audit reports of customer equipment
• Updates local asset databases and other systems

Installations

• Rack and stack customer equipment
• Installs circuits requiring sophisticated fiber terminations with a fusion splicer
• Installs telecom cabinet, fiber tray, and cage wired mesh for customers equipment and cabinets

Cross-Connect

• Installs/tests/modifies cross connects per standard operating procedures and ensures proper cable management of: coax, fiber, twisted pair copper, and semi-routine intra-building cross connects
• Supports semi-routine datacenter standard operating cross-connect work order requests (installs, terminations, modifications, and testing)
• Installs 'across' connect circuits (switched, multiplexed, etc.)

Testing / Troubleshooting

• Troubleshoots fiber and copper circuits; and works with networking group, as needed
• Works directly with customers to troubleshoot issues and supports semi-routine standard operating testing and standard operating installations of customer assets

Customer Management

• Maintain regular interaction directly with customers through phone, on-site, or direct messages
• Delivers a high level of service and an excellent customer experience when working with customers and fellow team members while properly raising customer issues and concerns to appropriate teams
• Supports customers on-site by through access control and escorting services

Inventory and Shipment Management

• Provide customer support for inbound and outbound customer shipments including inventory and staging

Qualifications

• 2-4 years of equivalent work experience. 1+ years experience in a colocation environment preferred but not required
• High School Diploma or equivalent
• Possess excellent time management skills
• Willing to work a Rotating Operating Night Shift of 12.5 hours

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.