Collections Manager - Hartford - MassMutual

    MassMutual
    MassMutual Hartford

    1 day ago

    Full time
    Description
    Collections Manager

    MassMutual Federal Credit Union

    Full-Time

    Springfield, MA

    The Opportunity
    As the Collections Manager at MassMutual Federal Credit Union (MMFCU), you will lead a collaborative and member-focused Collections team. You will oversee processes that protect the credit union's assets, ensure regulatory compliance, and guide operational excellence.

    You will also have autonomy in decision-making, lead strategic improvements, and supervise a team committed to service, integrity, and operational efficiency.

    The Collections team is a skilled and service-driven group responsible for managing delinquency, mitigating risk, and supporting members through financial challenges.

    The team collaborates closely with Lending, Compliance, Accounting, and the Executive Team. Team members demonstrate accountability, sound judgment, and a commitment to accuracy, member service, and continuous improvement.

    The Team

    Reporting to the Chief Lending Officer (CLO), the loan team is comprised of loan originators, loan processors, loan servicers, analysts, and collections.

    The team works cross-functionally and collaboratively with other business units within the organization.

    The Impact


    • The following duties for this position are not to be construed as exclusive or all-inclusive.

    Other duties may be required and assigned:

    • Oversee compliance with all credit and collection policies and federal/state regulations.
    • Lead, mentor, and develop the Collections team to ensure efficient, member‑focused operations.
    • Manage procedures for delinquent loans, charge-offs, and recovery efforts.
    • Coordinate with internal staff and external partners such as attorneys, agencies, and auditors.
    • Review and approve complex or legal collection actions including bankruptcy, foreclosure, and repossessions.
    • Monitor and report on collection activities, risks, and outcomes for senior leadership.
    • Recommend and implement enhancements to policies, procedures, and workflows.
    • Oversee departmental budgeting and alignment with strategic goals.
    • Evaluate staff performance, support professional development, and foster a collaborative, inclusive team environment.
    • Ensure all activities comply with the Bank Secrecy Act (BSA) and other relevant regulations; attend required training.
    • Promote a culture of ethics, integrity, and member service throughout the department.
    • Be fully committed to the organization's values of practicing positivity, being proactive & progressive, cultivating collaboration, growing & guiding, and being adaptable & resourceful.
    Minimum Qualifications


    • Bachelor's degree in Business , Finance, or related field preferred; in lieu of a Bachelor's degree, 8+ years of experience in collections, credit, or lending experience.
    • 5+ years of progressive collections, credit, or lending experience, including 2+ years in a supervisory role.
    The Ideal Qualification s


    • Thorough knowledge of federal and state collection regulations (FDCPA, NCUA, TILA, ECOA, BSA, FCRA).
    • Strong leadership, analytical, and decision‑making skills.
    • Excellent communication and interpersonal skills for interacting with staff, management, regulators, and members.
    • High level of integrity, professionalism, and discretion.
    • Experience working in a credit union environment.
    • Demonstrated ability to manage process improvements.
    • Comfort working with legal counsel and external auditors.
    • Strong coaching and team‑building skills.
    • Proficiency with reporting tools and core processing systems.
    What to Expect as Part of the Tea m


    • Regular meetings with the CEO and Executive Team
    • Focused one-on-one meetings with your manager
    • Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQIA+, veteran and disability-focused Business Resource Groups
    • Access to learning content on Degreed and other informational platforms
    • Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits
    Employment is contingent upon successfully passing a credit check.

    #LI-FT1 MassMutual is an equal employment opportunity employer. We welcome all persons to apply.


    If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.


    California residents:

    For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures page.

  • Collections Manager

    2 weeks ago

    Only for registered members Hartford

    The Collections Manager at MassMutual Federal Credit Union oversees processes that protect the credit union's assets and ensures regulatory compliance. They lead a collaborative team responsible for managing delinquency and supporting members through financial challenges. · Bache ...

  • Collections Manager

    1 month ago

    Only for registered members Hartford

    As the Collections Manager at MassMutual Federal Credit Union (MMFCU), you will lead a collaborative and member-focused Collections team.You will oversee processes that protect the credit union's assets. · Ensure regulatory compliance. · ...

  • Collections Manager

    1 month ago

    Only for registered members Springfield

    The Collections Manager at MassMutual Federal Credit Union leads a collaborative and member-focused · Collections team. They oversee processes that protect the credit union's assets, ensure regulatory compliance, · and guide operational excellence.You will also have autonomy in ...

  • Collections Manager

    1 month ago

    Only for registered members Springfield, MA

    The Collections Manager at MassMutual Federal Credit Union will lead a collaborative and member-focused Collections team. You will oversee processes that protect the credit union's assets, ensure regulatory compliance, and guide operational excellence. · ...

  • Sr. Manager, Billing

    2 weeks ago

    Only for registered members Hartford, CT

    Trustpoint is excited to partner with a national boutique law firm in its search for a Senior Manager of Billing and Collections on a direct hire basis. This role is responsible for overseeing all firmwide billing activities, managing unbilled time and uncollected invoices, and l ...

  • Sr. Manager, Billing

    2 weeks ago

    Only for registered members Hartford

    Job summaryTrustpoint is excited to partner with a national boutique law firm in its search for a Senior Manager of Billing and Collections on a direct hire basis. · Oversee all firmwide billing activities · Manage unbilled time and uncollected invoices · ...

  • Senior Manager of Billing

    1 day ago

    Only for registered members Hartford, CT, US

    We're Axinn. · Inclusive and invested in our clients' businesses globally. · Focusing on antitrust litigation, · intellectual property, · and high-stakes litigation with deep knowledge across sectors including technology, · healthcare, · life sciences, · y consumer products.Nuest ...

  • Accounts Receivable Manager

    1 week ago

    Only for registered members Hartford, CT

    The Accounts Receivable & Collections Manager leads the A/R team, oversees billing, collections, financial accuracy, customer resolution, and drives continuous improvement aligned with company goals. · Supervise train and develop A/R staff with clear expectations and ongoing coac ...

  • Drone Engineer

    2 days ago

    Only for registered members Hartford, CT

    This position will support the further implementation of internal and vendor drone operations across the company. · Perform data collection, management, analysis and reporting including data visualization and database management. · Support the further development of our innovativ ...

  • GIS Field Technician

    2 days ago

    Only for registered members Hartford, CT

    Bring your mapping skills to life by helping municipalities see their world in a whole new way More and more municipalities recognize the value of knowing exactly where their assets are – from sidewalks and curb ramps to streets and stormwater utilities. · ...

  • Drone Engineer

    3 days ago

    Only for registered members Hartford Full time $100,490 - $111,660 (USD)

    This position will support the further implementation of internal and vendor drone operations across the company. · ...

  • Drone Engineer

    3 days ago

    Only for registered members Hartford $100,490 - $111,660 (USD)

    +This position will support the further implementation of internal and vendor drone operations across the company. · + ...

  • GIS Field Technician

    3 days ago

    Only for registered members Hartford $65,000 - $79,000 (USD)

    Beta ayuda a municipios a recopilar datos, analizarlos y hacerlos accesibles. · Mas detalles en el texto: · ...

  • Floor Covering Sales Representative

    3 days ago

    Only for registered members East Hartford

    The Floor Covering Sales Representative develops floor covering business through prospecting, networking, cold calling and servicing new accounts and existing furniture accounts throughout CT, Western MA and Eastern NY markets. · Identifies prospects and potential customers throu ...

  • Patient Access Associate I

    3 days ago

    Only for registered members Hartford, CT, United States

    Under general supervision coordinates and performs administrative registration and financial support duties for the unit/department. · Provides receptionist secretarial support or Health Unit Coordinator functions. · ...

  • Accounts Receivable Assistant

    1 month ago

    Only for registered members Hartford

    We have a vacancy for an Account Receivable assistant to join our centralized billing team located in Hartford, CT. · We are looking for someone who is organized, able to work independently and be a team player.Billing and collections of Medicaid, Managed Care and Private pay cla ...

  • GIS Internship (Summer 2026)

    1 week ago

    Only for registered members Hartford InternshipSHIP $22 - $27 (USD)

    We are seeking a GIS Intern to support municipal transportation projects by assisting with data collection, GIS data development and map production. This is a hands-on opportunity to work alongside engineers planners and scientists gain real-world GIS experience build valuable sk ...

  • Data Scientist

    1 week ago

    Only for registered members Hartford

    Data Scientist providing data analysis and insights to teams across the organization. · ...

  • Account Manager

    2 weeks ago

    Only for registered members Hartford $18.05 - $19.55 (USD)

    This dynamic role is responsible for managing rental accounts by delivering exceptional customer service selling new products to our customers driving account performance completing deliveries and pickups maintaining store standards and conducting early-stage collections. · High ...

  • Data Scientist

    2 days ago

    Only for registered members Hartford, Connecticut, United States

    Analyzing data and customer metrics to fulfill specific business goals using data to help teams improve functionality and operations developing and applying data models to improve the collection and analysis of data bridging the divide between technical and business teams through ...

Jobs
>
Collections manager
>
Jobs for Collections manager in Hartford