Guest Experience Manager for The Block Rogers - John Milless Dr Rogers, Minnesota, United States
9 hours ago
Job description
Are you a hospitality professional ready to take the next step in your career? Craft & Crew Hospitality is looking for a Full-Time Guest Experience Manager (GEM) to join our team at The Block in Rogers. This onsite leadership role is perfect for someone who thrives on creating memorable experiences, building strong teams, and bringing energy to the floor every day.
As our Guest Experience Manager, you'll be at the heart of the action-leading our host and expo team while ensuring every guest leaves happier than when they arrived.
What You'll Do
As the GEM, your primary focus is leading and developing our support staff team (hosts and expos) while actively managing the restaurant floor. You'll:
Lead hiring, training, coaching, and scheduling for hosts and expos
Run the restaurant floor and ensure seamless service
Spend the majority of your time interacting with guests and regulars
Foster a fun, high-energy, guest-focused atmosphere
Partner with leadership to drive team development and performance
Maintain exceptional standards for hospitality, service, and ambiance
Schedules include days, nights, and weekends, giving you the opportunity to connect with a wide variety of guests and create standout experiences at all times.
If you love being on the floor, developing people, and setting the tone for the guest experience-this is your role.
Why Join Craft & Crew Hospitality?
At Craft & Crew, our mission is simple:
Provide craft food and spirits in a fun and welcoming setting that reflects our community, our guests, and our team.
We're a values-driven organization known for:
A strong, positive work culture
High-quality food, cocktails, and service
Community-focused environments (including our dog-friendly patios)
Real growth and advancement opportunities
We offer competitive benefits including:
Medical, Dental & Vision Insurance
401(k)
Competitive Salary
Paid Time Off
Paid Meals
What Matters Most
To succeed in this role, you'll bring:
5+ years of restaurant experience
Serving or bartending experience (required)
1+ year of supervision or management experience
Excellent communication skills
Strong multitasking and organizational abilities
A natural ability to lead, coach, and motivate a team
A passion for hospitality and creating unforgettable guest experiences
You're someone who thrives in a fast-paced environment, loves building relationships with guests, and understands that great service starts with a strong team.
Ready to Join the Crew?
If you're excited about leading from the floor, developing people, and making a real impact on the guest experience, we'd love to meet you.
Apply today and help us create something unforgettable at The Block - Rogers.
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