Concierge - Luxury Residential - Hackensack, United States - Planned Companies

Description

Our company is searching for a friendly and professional Concierge for our residential building. We're searching for an experienced individual who can provide high-quality service and understand what exceptional customer service's worth.

Schedules Available: Sunday and Monday 11pm-7am

Pay: $16 per hour

Location: Hackensack, NJ
The successful candidate will have a confident personality, enjoy networking with clients, and be equipped with excellent communication skills (written and verbal). In addition, the qualified candidate should possess a comprehensive knowledge of local businesses, travel selections, and entertainment scenes.

RESPONSIBILITIES:

• Log in and secure all packages, deliveries, and other appropriate items at the designated area.
• Upon request of clients, make reservations at local establishments such as restaurants, businesses, hotels, and other entertainment venues.
• Handle inquiries from clients and residents in a professional manner.
• Help with the organization of on-site events.
• Greet clients when they enter the building and guide them to their designated areas.
• Process important queries and manage customer expectations in a polite and friendly manner.
• Keep track of frequent clients and create a tailored experience based on their personal needs.
• Answer telephones and monitor the lobby.
• Provide information on the surrounding area stores and services such as car service centers, grocery stores, health spas, liquor stores, pharmacies, religious centers, beauty spas, tailors, video stores, etc.
• Maintain control of all keys. This includes logging the keys in and out.
• Announce all visitors to the clients and tenants. Keep all visitors at the front desk until permission is received from the unit resident/tenant.
• Maintain a clean and pleasant environment.
• Strong reporting skills.

REQUIREMENTS:

• Minimum of 1+ years of customer service experience.
• Basic computer literacy skills and talent for technology.
• Excellent written and verbal communication skills.
• Excellent knowledge of local attractions and establishments.
• Polite, friendly, and self-assured attitude.
• Skills in multitasking and good time management.
• Lift to 50 lbs.

BENEFITS:

• Referral Bonus.

We are equal-opportunity employers. We do not discriminate based on race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in the provision of employment opportunities and benefits.

All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States.