Manager, IT Service Desk - Fort Myers
2 weeks ago

The Service Desk Manager is responsible for driving operational stability, reducing backlog,
and ensuring consistency in workflows and service delivery.
This role strengthens day to day execution,
improves efficiency,
and supports scalable Service Desk operations across the organization.
Responsibilities
- Drive consistency in incident request and escalation workflows
- Earn efficient predictable ticket handling across teams
- Oversight staffing scheduling proper phone extended hour coverage
- Suport enforce Continuous Shift Coverage model(li)Monitor queue performance operational trends guide improvements/li>Parrner leadership operational priorities service enhancements/li>Coch coach develop supervisors leads technicians/
- Earn consistent service delivery Business Units
Job description
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