Sr. IT Technician - Los Angeles - Puffco

Description

Sr. IT Technician

By combining first-hand knowledge of what cannabis users want with the most advanced technology and cutting-edge design, Puffco hasn't just grown a company: we have started a movement that will mainstream cannabis enjoyment for the world.

The company was founded in 2013 with a singular mission: to bring consumers the pleasure of a full-spectrum cannabis experience. Unlike other products which offer only a fraction of the full potential of cannabis, Puffco has focused on bringing the richest and most fulfilling experience possible. Puffco products are adored by consumers and critics alike and have won numerous industry and technology awards.

In addition to consumer success, Puffco continually revolutionizes the cannabis industry. Puffco's corporate culture is built on a team laser-focused on working together to realize the company's mission and vision. We strive to ensure a driven and unique business culture that respects and honors employees, partners, and customers. Puffco has also been listed by MG Magazine as one of the 50 best companies to work for.

We are seeking a highly skilled and proactive Senior IT Technician to support and enhance the operation, security, and reliability of our organization's IT systems and infrastructure. This individual will provide advanced technical support, administer core systems, and help lead continuous improvement efforts across the IT environment. Acting as a critical liaison between the frontline IT support team and the IT Manager, this role ensures effective system operations, service availability, and cybersecurity compliance.

Job Duties

IT Operations & Support

Serve as Tier 2/3 technical support, managing escalated tickets from a managed service provider (MSP), resolving complex IT issues, and providing day-to-day technical assistance across the organization.

Deliver white-glove executive support, ensuring rapid response and minimal disruption for high-priority users.

Manage, maintain, and upgrade endpoint hardware, including desktops, laptops, mobile devices, and peripherals across macOS, Windows OS, and iOS platforms.

Provide advanced support for conference room systems, including Zoom Rooms and presentation software, with responsibility for running All Hands meetings and ensuring reliable, high-quality technical execution.

Network & Infrastructure

Monitor and administer network environments including Unifi firewalls, switches, and wireless access points.

Support the installation, configuration, and updates of network and server hardware/software.

Work closely with the IT Manager to ensure data integrity, uptime, and secure network operations.

Systems Administration

Administer user access, group policies, and configurations across identity platforms like JumpCloud and AWS.

Monitor, deliver, and implement patch management processes for applications and infrastructure.

Manage configuration and access permissions across applications and systems.

Support and maintain Microsoft 365 environment including user onboarding and license management.

Ensure system configurations are documented and align with internal policies and compliance standards such as CCPA and GDPR.

Maintain up-to-date IT documentation, including SOPs, configurations, and asset records.

Project Engineering

Act as a technical project engineer on infrastructure initiatives, cloud migrations, and software deployments.

Collaborate on cross-functional IT projects involving business systems such as AWS, Snowflake, Shopify, Salesforce, Zendesk, and Acumatica.

Contribute to process improvements, tool evaluations, and the execution of new technology rollouts.

Experience & Skills

5+ years of experience in IT support, systems administration, or related infrastructure roles.

Proven track record in network and systems administration, endpoint management, and patch/update cycles.

Experience supporting cloud-based and SaaS environments.

Strong troubleshooting skills for hardware issues, software applications, and connectivity challenges.

Familiarity with managing executive-level support with urgency and discretion.

Proficient in macOS, Windows, and iOS administration and support in enterprise environments.

Proficiency in SaaS tools like JumpCloud, ServiceNow, Asana, Shopify, and Bynder Proficiency in Security tools like Datto EDR, Rocket Cyber, Obsidian, and Perception Point.

Proficiency in software tools like MS365 suite, Zoom, Slack, and Adobe Suite.

Solid organizational skills; able to balance competing priorities and adapt in a fast-paced environment.

Excellent communication and collaboration skills.

Education

Bachelor's degree in Computer Science, Computer Engineering, or related field, or equivalent professional experience.

CompTIA A+ and CompTIA Network+ Certifications preferred, but not required

This hybrid role is based out of our Los Angeles HQ and requires in office work 2-3 days per week.

The compensation range for this role is $85,000 - $95,000 for candidates based in Los Angeles, CA. Individual compensation is determined based on experience and skillset.

Perks and Benefits:

• Competitive pay, 401K, Medical/Dental/Vision/Life coverage, Flexible Time-Off
• Friendly office in LA Center Studios with a fun casual and comfortable work environment
• Snacks, lunches, retreats, and SO much more

EQUAL EMPLOYMENT OPPORTUNITY

Puffco strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

HIRING PRACTICES

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Puffco's recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Puffco may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting, and search firms.