Catering Coordinator - Deerfield, United States - Potbelly Sandwich Works

Description

>>No Early Mornings, No Late Nights, No Fryers, No Alcohol, Grow Your Career, Have a Quality of Life<<

Potbelly Sandwich Works, where Good Vibes and Great Careers are a way of life Come Build the Potbelly Nation with us.

Potbelly got its start in 1977 as a small antique store that turned into a lines-out-the-door neighborhood sandwich shop.

Before you knew it, we were serving up delicious food in a fun environment at more than 400 shops across the United States.

We continue to wake up every day with one goal: Make people happy through good vibes and delicious craveable food.

Put those awesome ingredients together, and theres no telling what well cook up next

Were an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status


Job Title:
Associate-Catering Coordinator


Department/Function:
Operations


Location:
In Field, Shop Level

Reports to (Title): General Manager


Details:
Part-Time, Nonexempt


Travel Requirements:
Rarely


GENERAL DESCRIPTION

The Catering Coordinator manages and organizes the backline business, driving sales through building relationships with local businesses, current customers and BIG FISH.

Leads in sales efforts, planning, organizing and coordinating all aspects of daily Catering and Backline orders. Aggressively canvasses Neighborhood to identify new business while maintaining existing business. Leads daily sales efforts to increase revenue for Catering and Back-Line orders.


FOCUS
Responsibilities

In addition to following standard Potbelly operating policies and procedure, accountabilities include:

People

Works directly with General Manager (GM) to determine sales road map and sales goals with guidance of
Catering Sales Team
Supervises backline operations to ensure all associates are POP compliant
Ensures all backline orders are complete and catering checklist/order verification forms are utilized
Collaborates with GM to discuss daily, weekly, monthly sales goals and sales opportunities
Acts as a mentor/trainer for associates training on backline operations, ATO, and sales effectiveness
Assigns/deploys and coordinates delivery drivers for each order
Coordinates associates to assist in backline peak duties

Customers

Sends Thank You notes and performs daily call backs/call aheads on all catering orders
Handles and resolves customer complaints/accolades by using the three As
Ensures catering collateral is displayed and stocked in the shop at all times
Owns the delivery trade area for the shop and actively follows it
Manages capacity for backline based on staffing while maintaining food quality standards and order accuracy
Manages all house accounts including database of ATO and payments
Works weekly with DM to discuss sales successes and to update Sales goals

Sales

Strives to meet/achieve sales goals/targets; communicate results daily with GM
Actively participates in targeted canvassing, account maintenance calls, and correspondence with customers to drive backline sales
Responds in a timely manner to Customer Catering quotes via email
Familiar with current PTD backline sales and records daily
Monitors backline sales trends vs. current year and prior year
Communicates backline sales trends and results to team in weekly manager meeting
Consistently updates the Big Fish tracker to track orders and generate sales leads

Profit

Asks for the business-ensures we are actively pursuing all opportunities to drive catering/backline sales
Ensures all catering sides and utensils are provided using the Catering Condiment Wheel as a tool to determine amount of product to supply
Verifies all backline orders are 100% accurate before being delivered to the customer
Monitors/Listens that all associates answering phones and taking orders are suggestive selling extras and side

Accountability

Key Leadership Traits for this role:
Knows how and successfully grows our sales/business profitably
Has Excellent communication skills including active listening and the ability to ask great questions
Has the initiative to solve problems and to get things done correctly and on time
Has humility and self confidence
Possesses an extremely strong work ethic

Other Job Responsibilities

Other Associate position duties when assigned as outlined in Potbelly Associate job description, such as preparing quality finished products at various stations, complying with health and food safety standards, restocking items, cleaning, operating the cash register, answering the phone, providing great customer service, and following Potbelly policies and procedures.

Other duties as assigned


ESSENTIAL PHYSICAL FUNCTIONS
Ability to stand/walk a minimum of 4 hours or as needed
Must be able to exert well-paced and frequent mobility for periods of up to five hours or as needed
Be able to lift up to 10 pounds frequently, 50 pounds occasionally
Will frequently reach, feel, bend, stoop, carry, finely manipulate and key in data. Warm and cool environments, indoors (95%) and outdoors (5%)
Work in higher levels of noise from music, customer and employee traffic
Must be able to tolerate potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish

EXPERIENCE, EDUCATION AND BEHAVIORS

Must represent Potbelly Advantage and Our Values

Minimum educational requirement:
High School degree
Continuously Create Potbelly Fans/Passion to Serve
Strong Sales skills to increase catering/backline revenues
Strong multi-tasking skills, detailed oriented, goal oriented and possess excellent Customer Service skills
Must be confident, self-motivated and ambitious
Must be able to work in a fast-paced environment and have a sense of urgency
Ability to work as a team-player and be a Top Performer
Strong verbal/written communication skills
Strong computer skills; proficient in Microsoft Word, Excel, Outlook
Maintain Professional demeanor/Professional Appearance
Portray Positive Energy at all times with team and customers
Must have strong training skills
Strong desire to learn and develop all station skills to be a role model in aspects of production
For Illinois employees, all employees are required to become food safety certified within 30 days of employment. Failure to do so will result in termination of employment

#TM3


Brand:
Potbelly

Address: 800 N. Milwaukee Ave. Deerfield, IL

Property Description:
Buffalo Grove DT

Property Number: