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Director of Customer Experience - Aurora - Roth Home
Description
Director of Customer ExperienceAt Roth, we strive to improve our customers and employees quality of life in a sustainable manner. We are symbols of the community and continuously work on bettering ourselves every day.
The Director of Customer Experience oversees the entire customer experience team including Dispatch, Customer Experience, and Inside Sales roles. This position also assists with overseeing The Home Depot program ensuring alignment with business goals while achieving high customer satisfaction scores.
A typical day for this role includes:
• Dispatch Department: Oversee both HVAC & Trade's Dispatch departments reviewing daily reports identifying roadblocks impacting booking coordinating same-day and next-day strategies
• Oversee CX department partnering to review unbooked calls AVOCA/Daily30 metrics listening calls daily identify coaching recovery opportunities assigning corrective actions coach CERs managers improve call quality reinforcing positive feedback service wins maintain morale standards
•
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Customer Experience Representative
Only for registered members Aurora
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Customer Experience Rep
Only for registered members Aurora, OR
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Customer Experience
Only for registered members Portland
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Customer Experience
Only for registered members Portland, OR
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Customer Experience
Only for registered members Portland, OR
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Customer Experience Supervisor
Only for registered members Tualatin
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Customer Experience Agent
Only for registered members Hillsboro
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Customer Experience Specialist
Only for registered members Portland
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Customer Experience Coordinator
Full time Only for registered members Salem
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Customer Experience Agent
Only for registered members Beaverton
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Customer Experience Advocate
Full time Only for registered members Mcminnville
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Customer Experience Specialist
Full time Only for registered members Portland
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Director Of Customer Experience
Only for registered members Portland
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Director, Customer Experience
Full time Only for registered members Salem
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Customer Experience Specialist
Only for registered members Portland
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Customer Experience Lead
Only for registered members Portland, OR
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Customer Experience Specialist
Only for registered members Vancouver
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Director, Customer Experience
Only for registered members Salem, OR
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Customer Experience Lead
Only for registered members Portland
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Customer Experience Specialist
Only for registered members Portland, OR
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Director Of Customer Experience
Only for registered members Portland, OR