Patient Registry Services Specialist - St Paul, United States - State of Minnesota
Description
Working Title:Patient Registry Services Specialist
Job Class:
Customer Services Specialist, Intermediate
Agency:
Health Department
Job
ID
:
76498
Location
:
St. Paul
Telework Eligible
:
Yes
Full/Part Time
:
Full-Time
Regular/Temporary
:
Unlimited
Who May Apply
:
This vacancy is open for bids and for all qualified job seekers simultaneously.
Date Posted
:
05/07/2024
Closing Date
:
05/13/2024
Hiring Agency:
Minnesota Department of Health
Division:
Office of Medical Cannabis
Work Shift/Work Hours
:
Day Shift / 8:
00 a.m. - 4:
30 p.m.
Days of Work
:
Monday - Friday
Travel Required
:
No
Salary Range:
$ $25.95 / hourly; $40,862 - $54,183 / annually
Classified Status
:
Classified
Bargaining Unit/Union
:
20- American Federation of State, County, & Municipal Employees (AFSCME Technical, Council No. 5)
Work Area
:
Office of Medical Cannabis
FLSA Status
:
Nonexempt
Designated in Connect 700 Program for Applicants with Disabilities:
Yes )
The work you'll do is more than just a job.
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans.
The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.
Join a mission-driven team to work as a Patient Registry Services Specialist in the Office of Medical Cannabis Division where you would contribute to the work of protecting, maintaining, and improving the health of all Minnesotans.
This position exists to provide assistance to the Office of Medical Cannabis (OMC) Support Center and Patient Registry.Working as a Patient Registry Services Specialist, you will:
Review and process OMC Patient Registry enrollment applications.
Provide verbal and written technical assistance and customer service pertaining to the medical cannabis program.
Provide support to seasonal call center staff in addressing questions from callers and assist in performing key Registry functions.
This position may have the option of teleworking based on the business needs and manager discretion.
Minimum Qualifications
To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held.
Ability to use a muti-line telephone console, efficiently transfer calls, and take accurate messages sufficient to work in a high-volume, healthcare related call center.
Database management and record keeping sufficient to retrieve information, manage data, answer customer questions, and generate reports as needed for working in a healthcare related patient registry.
Customer service skills sufficient to provide prompt, courteous and accurate information to a variety of customers over the phone, in person and via email.
Ability to respectfully engage with clients, coworkers, and customers, when handling difficult or complex problems and resolving escalated complaints or disputes.
One (1) year of previous experience working in a healthcare related call center.
Knowledge of the Minnesota Medical Cannabis Law.
Experience working a large database with confidential information.
Previous experience training and/or providing education to others.
Experience using computer software programs such as Microsoft Outlook, Excel, Teams, and Excel.
Additional Requirements
This position requires successful completion of a background check and employment reference check.
AN EQUAL OPPORTUNITY EMPLOYER
Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity.
We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law.
As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.
Reasonable accommodations will be made to all qualified applicants with disabilities.If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at or email .
Please indicate what assistance is needed.#J-18808-Ljbffr